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We strengthen brand loyalty for your business by delivering an impeccable customer experience. Our contact centers are equipped with advanced technology, robust infrastructure, well trained people and a great work culture, in key cities across the world. We have very low attrition rates and high QA scores among our well-trained, empathetic professionals who will be your brand advocates.
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VP of Client Relations & Partnerships
When Covid-19 hit last year, members across all tiers of companies had to work through unprecedent situations. The move to virtual working environments, global lockdowns, blurring boundaries, changing family schedules lead to an initial disarray and panic. People who successfully lead teams through these times required uncommon approaches.
In this podcast, we try and get a peek ‘behind-the-scenes’ of one such team leader at ContactPoint360, Elizabeth Sedlacek, to understand what she went through and how she dealt with these challenges and bring her A-game to manage a team through crisis.