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Our Global Presence

USA United States
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heading-icon Crafting Future Experiences into Customer Delight Hubs

95%

Average Quality Score

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Setting the standard for service excellence

91%

First Call Resolution (FCR)

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Solving customer issues efficiently
50%

Savings on Operational Cost

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Cost efficiency redefined
4.7/5

Average CSAT Score

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Exceptional customer satisfaction
30+

Languages Fluency

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Multilingual excellence
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Boost Leads with Real Estate Call Center

ContactPoint360 is your strategic ally that streamlines and enhances your real estate operations. Facilitate virtual tours to enable better property exploration and improved conversions. With efficiency that goes beyond client interactions, reduce no-shows and enhance lead generation with our real estate inbound call center services.
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Innovating Real-estate Management with Expert BPO Services

Make your real estate operations smarter and stronger with our call center services to offer effortless onboarding and powerful outcomes.

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ContactPoint360 real estate call center
Our real estate call center agent

Fuel Your Real Estate Growth with ContactPoint360’s Expert Strategies and Data-Driven Support

Expert Industry Knowledge

Get skilled agents equipped with market knowledge, property information and ongoing real estate trends for enhanced engagement.

Tailored Customer Strategies

Crafting tailored strategies according to your requirements, concerning property viewing schedules, queries and other aspects for best customer service.

Enhanced Client Satisfaction

Facilitate round-the-clock scheduling and seamlessly book appointments without interruptions using appointment scheduling services.

Data-Driven Decision Making

Drive better strategies and optimize your customer service solutions by monitoring the crucial real estate industry metrics.

Scalable Support Solutions

Scale your real estate support services by adding solutions, agents and features as per the requirement.

Innovative Tech Utilization

Offer virtual tours, immediate data processing and other tech assistance for better property viewing and informed decision-making.

Comprehensive Market Insights

Enable real estate decision-making with comprehensive market insights such as pricing, and latest real estate trends.

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heading-icon Real Results, Real Voices: Hear From Our Clients heading-icon

Real estate BPO

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

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heading-icon Frequently Asked Questions heading-icon

What factors should be considered when outsourcing real estate call center services?
Relevant skills, agent knowledge and ability to offer virtual tours are a few factors you must consider while outsourcing to real estate call centers.
What languages are supported by real estate call center services?
Most call centers are multi-lingual. You will find call centers where agents can speak the native language in addition to English.
What are the benefits of using real estate cold calling services?
Cold calling will help you build your lead and email database, build a strong rapport with potential customers and compel them to use your features/services. It can also make prospects aware of your business.
Can real estate call centers assist with lead generation and nurturing for real estate businesses?
Yes, real estate outbound call center services are focused on sales, lead-generation services helping you boost conversions.

Engage smartly with your audience by
outsourcing real estate outbound call
center services

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