Medellín – An upcoming Destination for CX Excellence for North American Companies

As a whole, Colombia has become an excellent location to nearshore business operations for companies in North America. Its impressive economy, dedication to education, rich culture, and consistent production of innovative minds in cities like Bogotá and Medellín make it an attractive locale for many businesses.

Medellín is the capital of Colombia’s mountainous Antioquia province and is called the “city of eternal spring” for its temperate weather. The city has a balance of brilliant natural beauty and modern city infrastructure to support a well-rounded life for its residents.

It is an attractive city to engage & retain a young, educated talent pool in delivering great customer experience for brands and companies in North America.

Outsourcing to Medellín

Medellín has gone through incredible growth and changes over the past several decades. It is a safe and lucrative location. ContactPoint 360 has seen these positive changes and setup a state-of-the-art site in the Milla de Oro Building, which houses corporate offices, eateries, and entertainment for our employees. It’s one of the best locations to deliver customer experience excellence for global brands.

Financial Outlook

‌Thanks to political changes as well as the innovative ideas and dedication of several mayors, Medellín’s economy has experienced positive shifts. Between improving education, creating jobs, and using technology as a tool for improvement, Medellín has become one of the most stable economies in South America.

Technology Infrastructure

The city is equipped with a fiber-optic infrastructure and reliable internet for homes and businesses. Most cell networks in Medellín provide at least a 4G service.

Language Skills

‌While most Colombians speak Spanish, many other languages are popular there, such as Portuguese, several Amerindian languages, Romani, Creole, and English.

Transportation

‌Medellín has Colombia’s only metro system, which makes getting around easy for residents and visitors — a good thing, considering how much there is to do.

Culture and Education

‌Medellín has a seemingly endless supply of theaters, museums, parks, shops, outdoor art, and festivals to create a vibrant and cosmopolitan experience. The atmosphere is filled with the city’s rich culture and diversity. With living expenses being up to 70% less than major U.S. cities, Medellín is a balance of high-quality life and a low cost of living.

Medellín is known by many as a “City for Learning.” Education is not just available within the four walls of schools. It is also present throughout the city, from parks and libraries to public and government-funded events.

The city’s passion for providing knowledge to all has instilled a sense of lifelong learning. Businesses are committed to carrying this lifestyle on and have opened their doors to provide training programs to young people. Such opportunities, in addition to traditional learning, have led Medellín to become a city full of talented and innovative individuals.

Medical Care

‌Colombia provides quality healthcare at a low cost, with one of its top hospitals being located in Medellín. There is one public healthcare plan in addition to several affordable private insurance options. With well-trained medical staff, state-of-the-art equipment, and an electronic medical record system, Medellín residents have excellent medical care.

Business Regulations

‌Registering a business in Colombia is similar in many ways to doing so in the U.S. There are typically three institutions involved in the process, including the Colombian Chamber of Commerce, Tax and Revenue Department, and a private bank for the business bank account. Learn more about the process with this legal guide.

Compatible Time Zones

‌Medellín stays on the same basic time cycle year-round, which is compatible with North American time zones. This makes it easy to communicate during office hours.

What to Look For in an Outsourcing Partner

‌Outsourcing is an effective way to save company resources while providing quality service. When choosing your outsourcing partner, consider the following:

• Can the company’s workforce meet your needs? Being fluent in your language is crucial. ContactPoint 360 provides customer engagement associates who are proficient in writing and speaking both English and Spanish.
• Is the technology infrastructure adequate? ContactPoint 360 invests in high-quality infrastructure, and all sites are connected to the grid.
• Does the outsourcing company provide an answer to your needs? For instance, can it handle inbound and outbound setups? ContactPoint 360 can do both.

Reach out to ContactPoint 360 for more information on how we can help you expand to Medellín and around the globe.