Perspectives

Let enterprise-grade AI and machine learning turn your toughest staffing challenges into seamless solutions, with precision scheduling and foresight-driven forecasting.

Real Time Agent Assist (RTAA)

Empowering agents to resolve issues faster and perform at their peak, effortlessly.

Conversational AI

No one offers deeper insights and smarter solutions to boost efficiency, enhance CX, and drive enterprise-wide success.

Agent Retention and Productivity

Reduce churn with Al-powered tools that  mate tasks, support.

AHT Reduction

Cut handle time on 100% of interactions.

CSAT Improvement

Elevate CSAT with advanced AI-driven query handling and nuanced sentiment analysis, cutting training costs and reducing turnover—smart solutions for lasting impact.

FCR Enhancement

Achieve higher First Contact Resolution rates with AI-powered precision, ensuring faster, more accurate resolutions that enhance customer satisfaction and efficiency.

Knowledge & Search Management

GenAI-powered expertise directory: Cut hold times by 30%, speed up resolutions, and slash ticket costs.

AR Collect Faster

Outperform Competitors by 45% with our machine learning-powered platform, delivering compliance-driven intelligence and a consumer-friendly experience.

Coaching, Performance & Growth

Our AI tool supercharges coaching, driving a 20% improvement in agent performance and unlocking substantial career growth opportunities.

Analytics & AI

We leverage the largest team of data scientists to uncover insights others miss, empowering bold, customer-centric decisions for growth and strategic impact.

About Us

We improve customer interactions through solving problems & crafting memorable experiences for growth.

Our Culture

Fostering inclusive culture guided by core values and crafting empathetic customer experiences.

Our Recognition

Recognized for award-winning CX, trusted by industry leaders and delivering exceptional results.

Our Values

Integrity, innovation, transparency, collaboration, and client-centricity drive our endeavors.

Training and Development

Our advanced training and development cultivates excellence in professionals, that drives exceptional customer experiences.

ContactPoint 360 Made It To The 2020 List of Best Workplaces™ in Professional Services

Mississauga, Ontario, July 15, 2020 – ContactPoint 360, Inc. is proud to announce that our organization has been named on the 2020 list of Best Workplaces in Professional Services.

The list is based on direct feedback from employees of the hundreds of organizations that were surveyed by Great Place to Work®. The data has a 90% confidence and a plus or minus 5% margin of error.

To be eligible for this list, organizations must be Great Place to Work- Certified™ in the past year and work primarily in the Professional Services Industry. (Professional Services refers to any organization or profession in the tertiary sector of the economy that offers customized, knowledge-based services to clients. This includes doctors, lawyers, accountants, architects, engineers, advertising professionals, to name a few.)

About ContactPoint 360:

Founded in 2007, ContactPoint 360 (www.contactpoint360.com) is a Canadian based global customer experience company with eight contact center locations across North America, South America, Europe, and Asia, as well as Work At Home options in all locations. The company provides business process outsourcing (BPO), omnichannel customer experience solutions, including voice, email, chat, and social media.

ContactPoint 360 services major international clients across various business sectors, including energy, finance, retail, telephony, and healthcare. The company also provides full-service CX consulting, an in-house software development department, and CX centric digital marketing services.

About Great Place to Work^®:

Great Place to Work is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, GPTW recognizes the world’s Best Workplaces in a series of national lists including those published by The Globe & Mail (Canada) and Fortune magazine (USA). Great Place to Work provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. Visit us at www.greatplacetowork.ca or find us on Twitter at @GPTW_Canada.