TECHNOLOGY

Whether you are a high growth startup or a tech unicorn, a customer experience strategy that scales with you is key to winning the market.

Tailored Customer Experience Solutions

Provide consistent support across the entire customer lifecycle for the best experience. Our sector-specific domain expertise helps us understand consumer and market dynamics. Our services cover pre-sales, sales, order management, technical support, front and back-office operations support, collections, and warranty support.

ContactPoint 360 - Technology
ContactPoint 360 - Technology

Tailored Customer Experience Solutions

Provide consistent support across the entire customer lifecycle for the best experience. Our sector-specific domain expertise helps us understand consumer and market dynamics. Our services cover pre-sales, sales, order management, technical support, front and back-office operations support, collections, and warranty support.

ContactPoint 360 - Technology

Differentiated CX to Increase Retention

Retaining users is a challenge for established companies and startups alike. With the shift to software-as-a-service and newer business models, tech companies need to deliver consistent, high-quality, and secure omni-channel support to differentiate themselves. As your partner, we’ll guide you on your CX strategy to increase retention and lower costs.

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Personalized Omni-channel Expertise

We bring the best of contact center technology together to create synergies. This starts far upstream from customer lifecycle mapping to agent training using the latest in speech analytics and voice ai innovations. Process-based innovations using analytics and automation continuously optimize your costs.

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Flexible and Scalable

Scale confidently with our best in class customer experience solutions that cover email, voice, social media, and chat support. Get quick access to highly trained agents offering 24×7 support. It’s risk-free and scales up or down based on your needs.

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Custom Solutions for Startups

A lot of startups grow too quickly before they realize they have customer experience issues. We’ll help you chart out a CX strategy that ranges from customer journey mapping to identifying critical KPIs and industry benchmarks to improve upon sales, service, and customer support continuously.

Reach out today and let us create a customized solution for your business!

About  Us

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Industries

ContactPoint360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

Travel & Hospitality

Technology

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Telco

Government

Insurance

Financial Services

Retail

Telco

Solutions

ContactPoint360 helps the world’s premier brands transform customer experience.
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Business Process Management

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support

TalentConnect360

Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

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Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support

Global Tech Recruiting & Outsourcing

Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

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Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

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