Our Story

With 13 years of successful Contact Center ownership and operations experience, service and sales excellence are in our BPO DNA!

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10 CX Centers

Across North America, Latin America, Europe, and Asia

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13 Years

CX management &
advanced contact center solutions

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2000+ Associates

Across our physical locations. Our talent pool is now unlimited with work-at-home solutions and technology.

Outsource with Confidence

ContactPoint 360 - Outsourcing

We own and operate 10 contact centers across (4) continents. Our senior management team has over 80 years of combined experience helping companies streamline operations, support customer experience initiatives, collect with care, and drive cost savings.

We are people-focused yet extremely analytical when it comes to capturing and processing actionable data for our clients. Moreover, with our global footprint, we offer multilingual services in over 15 languages.

ContactPoint 360 centers are located within vibrant metropolitan areas providing our clients with exceptional workforce talent. We have the finest facilities all based in modern smart buildings. As such, we offer the highest levels of connectivity, redundancy, and security.

We have deep subject matter expertise in a wide array of industries including Finance, Energy, Retail, Healthcare, Travel & Hospitality, and more!

ContactPoint 360 - Agents

We know what it takes to recruit and hire the absolute best people within our markets and we retain our associates by providing a beautiful workplace, competitive salaries, great benefits, performance-based incentives. We are incredibly proud of our employee-focused culture and our workplace atmosphere translates into loyal, high performing associates, and satisfied clients.

ContactPoint 360 - Business Process

Contact us today to learn about the ContactPoint 360 difference! This Pandemic has forced us all to rethink how we do business. Companies that are successfully transforming their technology and processes to meet the current requirements are able to remain resilient and continue seamless operations while seizing opportunities for growth.

ContactPoint 360 - Analytics

At ContactPoint360 we help you identify and tap into these opportunities. Our in-house experts across all domains lead an end-to-end discovery, analysis and recommendation process to highlight inefficiencies, suggest solutions and spearhead implementations.

ContactPoint 360 Certified as a

Great place to Work

Mississauga, Ontario- We are proud to announce that we are certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Since its inception in 2007, we’ve been a leading proponent of the ‘employee first’ philosophy. We place the highest priority on fostering a great workplace culture for our colleagues.
Our cloud consulting services help you evaluate the wide variety of options on the market and find solutions that fit your needs. We offer a comprehensive approach to cloud migration, determining possible use cases and analyzing the feasibility of each option. Our team carefully reviews gaps in your existing technology to find compatible solutions that support all your business objectives.

GPTW Certificatios

Reach out today and let us create a customized solution for your business!

About  Us

Our Story

Careers

Talk To Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

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Blog

White Papers

Case Studies

Podcasts & Webinars

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News