OUR STORY

12 YEARS IN BUSINESS

7 CUSTOMER EXPERIENCE CENTERS

WORK FROM HOME SOLUTIONS

 

Outsource with Confidence

Our Story

With 12 years of successful Contact Center ownership and operations experience, service and sales excellence are in our BPO DNA!

We own and operate 7 contact centers across (4) continents. Our senior management team has over 80 years of combined experience helping companies streamline operations, support customer experience initiatives, collect with care, and drive cost savings.

We are people-focused yet extremely analytical when it comes to capturing and processing actionable data for our clients. Moreover, with our global footprint, we offer multilingual services in over 15 languages.

ContactPoint 360 centers are located within vibrant metropolitan areas providing our clients with exceptional workforce talent. We have the finest facilities all based in modern smarts buildings. As such, we offer the highest levels of connectivity, redundancy, and security.

We have deep subject matter expertise in a wide array of industries including Finance, Energy, Retail, Healthcare, Travel & Hospitality, and more!

We know what it takes to recruit and hire the absolute best people within our markets and we retain our associates by providing a beautiful workplace, competitive salaries, great benefits, performance-based incentives. We are incredibly proud of our employee-focused culture and our workplace atmosphere translates into loyal, high performing associates, and satisfied clients.

Contact us today to learn about the ContactPoint 360 difference!

 

ContactPoint 360 Certified as a

Great place to work

Mississauga, Ontario- We are proud to announce that we are certified as a Great Place to Work® after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

Since its inception in 2007, we’ve been a leading proponent of the ‘employee first’ philosophy. We place the highest priority on fostering a great workplace culture for our colleagues.

GPTW Certificatios

Talk To Us

About  Us

Our Story

Careers

Contact Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Sales
Customer Care
Retention
Collections
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub

Technology

Big Data & Advanced Analytics

Consulting & Strategy

CX Consulting
Solution Design

Technology

Big Data & Advanced Analytics

Consulting & Strategy

CX Consulting
Solution Design

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Resources

Resource Center

Insights

Videos

Infographics

News