OUR STORY
12 YEARS IN BUSINESS
1,000+ AGENTS
5 Customer Experience Centers
Outsource with Confidence
Our Story
With 12 years of successful Contact Center ownership and operations experience, service and sales excellence are in our BPO DNA!
We own and operate 5 contact centers across 2 continents with over 1000 associates. Our senior management team has over 80 years of combined experience helping companies streamline operations, support customer experience initiatives, collect with care, and drive cost savings.
We are people-focused yet extremely analytical when it comes to capturing and processing actionable data for our clients.
ContactPoint 360 centers are located within vibrant metropolitan areas providing our clients with exceptional workforce talent. We have the finest facilities all based in modern glass office towers. As such, we offer the highest levels of connectivity and security.
We know what it takes to recruit and hire the absolute best people within our markets and we retain our associates by providing a beautiful workplace, competitive salaries, great benefits, performance-based incentives, and an employee-focused culture.
Contact us today to learn about the ContactPoint 360 difference!
Our Values
COMMITMENT
We work with our clients as true partners invested in their success, proactively offering the services and resources to help them grow their business through positive customer experiences.
INTEGRITY
We believe integrity is at the core of good and long-lasting relationships and that transparency in our interactions with our clients — and with each other — builds trust and respect.
DISCIPLINE
We have the habit of success, applying a methodical approach to business and life that allows us to learn, grow, and deliver results.
RESPONSIVENESS
We are proactive and flexible; diligent about finding the root cause of an issue; able to quickly grasp and address the needs of clients, customers, and team members –and willing to go the extra mile to get things done.
CURIOSITY
We stay curious, challenging the status quo and always and keeping ourselves hungry for opportunities to learn, to discover and to innovate.
PASSION
We are genuinely passionate about helping others and creating a culture of positivity, seeking continuous improvement for our clients, their customers and ourselves.
TEAMWORK
We don’t just work together; we care for each other and grow together. We treat others as we would like to be treated and we help each other achieve our goals.
WANT TO ENERGIZE YOUR BUSINESS?
Reach out today and let us create a customized contact center solution for your business!
Our Company HQ
6285 Northam Drive 4th Floor, Mississauga, Ontario L4V 1X5 Canada
Sales
info@contactpoint360.com
Careers
careers@contactpoint360.com