Omnichannel

Customer journeys are getting more complex over time. Provide your loyal customers with a delightful experience on any channel with our omnichannel CX solutions – be it voice, chat, email, apps, or social channels.

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Consistent Customer Experiences

ContactPoint 360 - Omnichannel

We can help you map customer journeys, manage brand messaging, and design the entire customer experience, including the integration and technology stack. Our domain expertise helps us deliver the best in class omnichannel experiences at any scale.

Consistent Performance

ContactPoint 360 -Engineer Customer Contact

A 360-degree approach to customer experience can improve your first call resolution rates and improve CSAT and NPS scores. Deliver seamless, personalized, and contextual transitions as your customers move from channel to channel.

Consistent Branding

ContactPoint 360 - Global Network

Customer service expectations are changing quickly. Achieve consistent brand messaging across multiple languages at each stage of the customer journey. Our globally distributed customer experience centers help us provide unparalleled support to your customers, wherever they are in the world.

Bring seamless, multi-lingual, omnichannel support to your customers. Backed by efficient and intelligent technology, our highly trained, mature, and disciplined brand ambassadors will transform your customer experience.

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Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

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ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

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Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
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Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

Strategy & Consulting

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CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

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Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

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