ENERGY & UTILITIES

Energy and utility companies are going greener, smarter, and fully digital. Enhance your customer experience journey across customer acquisition, account management, and credit management.

Fuelling Next-Generation CX

Customer attitudes towards energy and utility services are changing. They expect faster restoration to service disruptions and open communication to resolve billing and payment issues. ContactPoint 360 brings 12 years of experience to the table in handling residential, commercial, or industrial accounts.

ContactPoint 360 - Who We Serve - Energy and Utilities
ContactPoint 360 - Who We Serve - Energy and Utilities

Fuelling Next-Generation CX

Customer attitudes towards energy and utility services are changing. They expect faster restoration to service disruptions and open communication to resolve billing and payment issues. ContactPoint 360 brings 12 years of experience to the table in handling residential, commercial, or industrial accounts.

ContactPoint 360 - Energy and Utilities

Scalable Cross-Trained Agent Network

Our agent network effectively supports electricity, water, and retail gas suppliers. They are cross-trained to handle varied customer requests – ranging from utility connections, disconnections and cleaning requests to billing queries, billing cycles, and price plan upgrades and downgrades. We have also built up significant expertise in collections.

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Better Crisis Management

Handle surges in call center volumes without any drop in customer satisfaction. Manage service disruptions and respond quickly with our state-of-the-art tools using real-time monitoring & forecasting technology. Ensure that your contact center agents, field technicians and mobile service units are operating in sync.

Create a Stellar Omnichannel Service

Achieving a reduced cost-to-serve involves adopting new channels of customer interactions, such as social media, SMS, emails and web chat. We provide capabilities for great omni-channel customer support while remaining agile and ensuring remote workforce productivity.

Leverage Predictive Diagnostics

Personalize customer experience by offering your agents real-time alerts using the power of predictive analytics. Enhance agent training by using the latest in speech and AI analytics to ensure better first call resolution and lower AHT.

Reach out today and let us create a customized solution for your business!

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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Telco

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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Business Process Management

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Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support

Global Tech Recruiting & Outsourcing

Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

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