ENERGY & UTILITIESEnergy and utility companies are going greener, smarter, and fully digital. Enhance your customer experience journey across customer acquisition, account management, and credit management.
Fuelling Next-Generation Energy Call Center
As customer attitudes towards energy and utility services evolve, they now anticipate swifter restoration during service disruptions and transparent communication for resolving billing and payment concerns. ContactPoint360 leverages 12 years of expertise in managing residential, commercial, and industrial accounts in the utility industry call center.
Fuelling Next-Generation CX
Customer attitudes towards energy and utility services are changing. They expect faster restoration to service disruptions and open communication to resolve billing and payment issues. ContactPoint 360 brings 12 years of experience to the table in handling residential, commercial, or industrial accounts.
Maximum Energy for Maximum Utility, Leverage!
Our skilled agents in the utility call center network adeptly support electricity, water, and retail gas suppliers. They undergo comprehensive cross-training to proficiently manage diverse customer inquiries – from utility connections, disconnections, and cleaning requests to billing queries, billing cycles, and facilitating price plan upgrades and downgrades.
Our Services Include
- Outage support services
- Smart meter support
- Energy efficiency consultation
- Utilities billing services and more…
Advanced Crisis Management
Handle surges in energy call center volumes without any drop in customer satisfaction. Manage service disruptions and respond quickly with our state-of-the-art tools using real-time monitoring & forecasting technology. Ensure that your contact center agents, field technicians, and mobile service units are operating in sync to deliver best utility call center experience.
Stellar Omnichannel Support
Achieving a reduced cost-to-serve involves adopting new channels of customer interactions, such as social media, SMS, emails, and web chat for your utilities call center outsourcing. We provide capabilities for great omni-channel customer support while remaining agile and ensuring productivity for all utility call centers.
Utilize Predictive Diagnostics
Personalize customer experience by offering your agents real-time alerts using the power of predictive analytics in every energy call center. Enhance agent training by using the latest in speech and AI analytics to ensure better first call resolution and lower AHT.
Reach out today and let us create a customized energy call center solution for your business!