Do you think Work-at-Home (WAH) just means sending your Agent home with a laptop? Doing it right involves changing every aspect of your contact center. Six months after March’s “Great Migration”, do any of the following challenges apply to your team?
During a crisis, it is crucial to keep your contact center running, if customers don’t receive adequate support during this time,your business will struggle to retain them, and it can harm profits long after the crisis is over.
Companies need to implement work from home solutions to prevent costly and negligible HIPAA violations. According to HIPAA regulations, there are several requirements and guidelines that organizations must meet to ensure HIPAA compliance when working with PHI.
While it is challenging to enforce PCI compliance on home workers, it is not impossible. The most effective way to ensure that remote workers meet the strict requirements of PCI is to make use of professional work from home solutions as an alternative to the cleanroom technique.
Whether it was inevitability or necessity, many companies are transitioning to a remote or distributed workforce.
Unprecedented times. Social distancing, enhanced healthcare protocols, school closures, travel bans, offices shut down. We are all in this together, and we are all impacted in one way or another.
United States
Canada
Mexico
Colombia
Jamaica
Philippines
India
Egypt
