Scale Your Home Warranty Services — Cut 50% on Operational Costs
Manage customer queries, claims, and home service requests seamlessly with expert call center solutions tailored for the home warranty industry.
24/7 inbound and outbound support for warranty claims, inquiries, and renewals. Immediate assistance for plan coverage queries, claim approvals, and technician dispatching. Proactive Updates on claim statuses, technician schedules, and coverage renewals.Customer Loyalty Growth by delivering consistent, empathetic, and professional support. 
Start delivering exceptional Customer Services at a scale
FCR for home warranty services
Average CSAT Score
Reduced Overhead Costs
Faster Claims Resolution
Tailored BPO Solutions for Home Warranty Services
Home Warranty Claim Management
Real-Time Technician Dispatching
Renewal and Upsell Support
Specialized Service Areas
Scale Your Home Warranty Services with Ease
Our Certifications and Evidence of Excellence
2023-2024
Great Place to Work - Canada
2023
Silver Stevie Winner
2024
AI Excellence Award
2024
Artificial Intelligence Achievement of the Year
2024
IW Culture & Purpose Award for North America
2024
Top 100 Inspiring Workplaces Award
2024
Better Business Bureau A+ Rating
2024
Best Company Culture
2024
Best CEO
2024
Best Company for Work life Balance
2024
Best Company for Leadership
2024
Best Company for Career Growth
2024
Best Company Global Culture
2024
Best Teams HR
2024
Best Company Outlook
2023
Best Company Work life Balance Canada
2023
Best Company for Diversity
2023
Best CEO
2023
Best Company Culture
2023
Best Company for Women
2021
Best Workplaces in Ontario
2020
Best Workplaces in Professional Services - Canada
2020
Best Workplaces for Inclusion
2020
Best Workplaces for Mental Wellness
2020
Best Workplaces for Women
2020
GTACC Improvement in QA
2020
GTACC QA and Continuous
2020
GTACC Team Award
Industries We Serve with Our Bespoke Home Warranty Solutions
Our services are designed to support key players in the home services ecosystem:
Home Warranty Companies
Real Estate Firms
Service Providers
Home Insurance Companies
The Benefits of Outsourcing Your Home Warranty Call Center
Customer Satisfaction: Trained agents ensure empathetic, accurate, and prompt service for warranty customers. 
Scalability: Easily manage seasonal spikes, such as HVAC repairs in extreme weather, without disrupting service. 
Operational Focus: Free your internal teams to concentrate on growing your business and refining service plans. 
Regulatory Compliance: Protect customer data with robust security measures aligned with industry standards. Hear from our Clients
Tennis Channel
We recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.Financial Services
Our recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.
Regulated Energy & Gas
Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.
Online Food Delivery
Retail and E-commerce
ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.