Contact us

Download Your Free Airline Call Center RFP Template

Our comprehensive RFP template is specifically designed to manage customer interactions effectively, enhance passenger satisfaction, and ensure operational resilience.

point-iconMultilingual/Multimarket Support
point-iconPeak Reservation/Customer Service Calls
point-iconEnhanced Revenue Growth Per Call
point-iconHigh FTE Efficiency Through Queue and Escalation Handling
Download Now

Continuously Innovating and Providing Superior Customer Experience

98%

SLA Compliance

Ensure timely and accurate resolutions for schedule changes or legal complaints

30+

Language Proficiency

Multilingual support for inclusivity
4.7/5

Average CSAT Score

High customer satisfaction guaranteed
90%+

Resolution Rate

Baggage Claim Resolution Rate for Maintaining Passenger Confidence

RFP Template to manage the intricacies of airline customer support

Our RFP template ensures every important facet of your airline’s customer experience is covered

Follow-up Claims

Effective customer support includes managing post-flight issues like Compensation, Refund Follow-ups, and Baggage Claims. Our RFP template ensures these are emphasized

Schedule Changes

Ensure that the partner knows how to handle situations like Consolidation, Irregular Operations (IROPs), and Voluntary Schedule Changes—crucial in managing unpredictable changes that impact passengers’ travel plans

Missed Flight Assistance & Airport Complaints

We emphasize managing cases like missed flights due to long lines or immigration issues, as well as handling complaints about counter service

Focused Expertise

Draw from 30+ years of industry experience to craft an RFP that brings clarity to call center outsourcing needs, addressing every critical passenger interaction

Optimize Your Aviation Operations and Achieve Significant Savings!

Enable aviation businesses to offer enhanced customer experiences while managing costs effectively

Download RFP Template

Our Certifications and Evidence of Excellence

Provide Seamless Support, Even During Peak Hours

Handle holiday sales stress-free with our expert retail call center services, ensuring smooth, efficient, and positive customer interactions.

All-in-one Template

Our template covers essential topics like cancellations, baggage rules, flight changes, name corrections, ticket restrictions, and FTCs, ensuring clarity for call center partners.

Medical Assistance

Address complex cases with specific requirements, such as assistance for passengers with disabilities (e.g., wheelchair, SVAN/ESAN animals) or passengers needing medical devices onboard

Flight Disruption Response Rate

Expect a partner to provide timely updates and responses to passengers affected by irregular operations (IROPs), aiming for a 98% on-time notification rate

Baggage Claim Resolution Rate

Ensure that vendors have a resolution rate above 90% for delayed or lost baggage within the first 72 hours of the claim, vital for maintaining passenger confidence.
Airline call center outsourcing
Airline customer support outsourcing

An Airline RFP To Keep Operations Right and Running

Streamline your airline’s operations with expert support, ensuring high service quality, passenger satisfaction, and quick resolutions.  
point-iconEnsure 24/7 availability to assist travelers during all stages of their journey. 
point-icon Minimize customer frustration with faster issue resolutions, even during the busiest times.
point-icon Stay compliant with industry regulations while maintaining high customer service standards.
point-icon Seamlessly manage busy seasons like holidays, delays, and booking spikes.  
point-icon Provide fast resolutions and keep wait times minimal during high-demand times.

Hear from our Clients

Airline BPO Client's Satisfied Customer

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

Download Your Comprehensive Airline Call Center RFP Template

Get Your Holiday Support Now