Contact us
Retail Call Center

Tackle the Holiday Frenzy with Retail BPO Experts

Our specialized retail BPO services are designed to handle holiday peaks, keep customers happy, and boost efficiency during the busiest times.

point-iconEffective Returns and Complaint Handling
point-iconMultilanguage Support
point-iconMultichannel Order Management and Fulfilment
point-iconAftersales/Warranty Claims
Scale Retail Operations

Your Go-To Partner for Stress-Free Holiday Sales

95%

Quality Score

Exceptional service quality assured
30+

Language Proficiency

Multilingual support for inclusivity
4.7/5

Average CSAT Score

High customer satisfaction guaranteed
91%+

First Call Resolution

Quick first interaction issue resolution

Boost Operational Efficiency During Peak Season

Our Omnichannel Customer Support ensures your customers are heard, across all platforms – voice, chat, email, and social

24/7 Availability

Be there for your customers around the clock, especially during seasonal spikes in demand.

Managing Returns & Exchanges

Our Returns Management and Logistics Support make post-purchase experience seamless, reducing stress for your customers.

Efficient Query Resolution

Resolve issues quickly with our streamlined processes and highly-trained agents utilizing cutting-edge technologies.

No More Seasonal Stress

Our expert team handles the pressure, so you don’t have to worry about missing customer inquiries or delays.

Secure your Specialized BPO Support Now, before our Onboarding Slots Fill Up

Outsource Retail Support

Our Certifications and Evidence of Excellence

Provide Seamless Support, Even During Peak Hours

Handle holiday sales stress-free with our expert retail call center services, ensuring smooth, efficient, and positive customer interactions.

Scaling Operations at Speed

With Scalable Staffing Models, we quickly adapt to your needs, deploying trained support agents to match holiday demand.

High-Volume Capacity

We’re equipped to handle surges in customer queries, whether it’s during Black Friday, Cyber Monday, or holiday shopping events. 

Multilingual Support

Support your global customer base with over 30 languages, providing a more personalized experience for all. 

Holiday Customer Service Overload

Our Omnichannel Customer Support ensures your customers are heard, across all platforms – voice, chat, email, and social.
Retail Call Center
Retail Contact Center

Transform Your Business During Peak Periods

Focus on growth while we manage seasonal sales support, driving ROI and efficiency.  
point-iconEasily manage high-demand sales events like Black Friday and Cyber Monday. 
point-icon Boost profitability by reducing service costs and optimizing sales conversions. 
point-icon Ensure smooth operations with minimal wait times and quick resolutions. 
point-icon Relax during peak seasons with stress-free operations and improved customer experience. 
point-icon Handle customer queries without delays or frustrations during your busiest times.  

Hear from our Clients

Retail RFP Hear from our Clients

Tennis Channel

play-videoWe recently launched our first 24/7 contact center that provides voice, chat and email support, and I highly recommend ContactPoint360 – they’re an international contact center solution and is doing an amazing job for us and I’m very pleased to promote them to any potential client coming forward.

Fred Kleiman – VP of Customer Service

Financial Services

play-videoOur recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by Contactpoint360 were second to none. It was clear that they were the perfect fit for us as partners.

– Chief Operating officer

Regulated Energy & Gas

Partnering with ContactPoint360 has markedly elevated our customer service and operational efficiency. Their adept team and innovative solutions have effortlessly melded with our objectives, driving enhanced customer satisfaction and reinforcing our brand in the utilities sector. Looking forward to continued success and collaboration in the years ahead.

– VP of Customer Success

Online Food Delivery

In the dynamic and demanding world of food delivery, ContactPoint360 has been a steadfast BPO partner, ensuring our customer interactions are always handled with utmost care and professionalism. Their team’s agility and innovative approaches have elevated our customer experience, contributing to the growth and positive reputation.

– Sr. Director of Customer Relations

Retail and E-commerce

ContactPoint360 has transcended the conventional BPO partnership, bringing innovative solutions, notably through Robotic Process Automation (RPA), to optimize our back-office operations. Their commitment to blending technology with customer service has not only streamlined our processes but also enhanced our customer engagement significantly.

– VP of Customer Experience

Drive Sales and Profits by Partnering with the Best BPO Company

Get Your Holiday Support Now