Our strategic transformations
Why We Are Different
Contact centers need agents with impeccable customer interaction expertise. Your business relies on our proactive commitment to serving your clientele. Contact Point 360 has been operating for 10 years, building a history of entrepreneurial, innovative excellence you can then turn into your own back story.
We have the track record and the performance metrics you need for a proper outsourcing partnership. Many companies in this industry will make that same claim. We are convinced we stand tallest in our field and have the references to back it up. We are ready to show you our drive, our enthusiasm, and our commitment. After all, it is all about delighted, smiling, and return customers for you and for us.
Illuminating the Path
You didn’t get where you are with weak leadership and ineffective teamwork. Neither did we. When you’re trying to make an impact and float to the top of your industry, you need a team in your corner on the same page. We have power and drive to match yours. That kind of momentum means boosted profits and happy stakeholders.
Contact Point 360 integrates your business needs like none other. Treating your business and customers like they’re our own doesn’t start and end with a service agreement. We go “all in” with you, and that includes your customers, operations, complex industry problems, and particular market ecosystem. Every business has myriad moving parts, and we get that.
Don’t settle for bland. Go for the team with the spark, drive, ambition, and know-how to capture and retain your market share. Need help with your inbound customers for a highly visible campaign? We’ll help you reach your goals. Is your initiative more humble, like guiding new patients through their intake registration forms or helping them decipher their Explanation of Benefits from their insurer? We can take instructional moments and turn them into opportunities to impress and engage with your customer. We’re all about winning those smiles…for your business, and for ours.