TECHNOLOGY

Whether you are a high growth startup or a tech unicorn, a customer experience strategy that scales with you is key to winning the market.

Tailored Customer Experience Solutions

Provide consistent support across the entire customer lifecycle for the best experience. Our sector-specific domain expertise helps us understand consumer and market dynamics. Our services cover pre-sales, sales, order management, technical support, front and back-office operations support, collections, and warranty support.

ContactPoint 360 - Technology
ContactPoint 360 - Technology

Tailored Customer Experience Solutions

Provide consistent support across the entire customer lifecycle for the best experience. Our sector-specific domain expertise helps us understand consumer and market dynamics. Our services cover pre-sales, sales, order management, technical support, front and back-office operations support, collections, and warranty support.

ContactPoint 360 - Technology

Differentiated CX to Increase Retention

Retaining users is a challenge for established companies and startups alike. With the shift to software-as-a-service and newer business models, tech companies need to deliver consistent, high-quality, and secure omni-channel support to differentiate themselves. As your partner, we’ll guide you on your CX strategy to increase retention and lower costs.

Personalized Omni-channel Expertise

We bring the best of contact center technology together to create synergies. This starts far upstream from customer lifecycle mapping to agent training using the latest in speech analytics and voice ai innovations. Process-based innovations using analytics and automation continuously optimize your costs.

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Flexible and Scalable

Scale confidently with our best in class customer experience solutions that cover email, voice, social media, and chat support. Get quick access to highly trained agents offering 24×7 support. It’s risk-free and scales up or down based on your needs.

Custom Solutions for Startups

A lot of startups grow too quickly before they realize they have customer experience issues. We’ll help you chart out a CX strategy that ranges from customer journey mapping to identifying critical KPIs and industry benchmarks to improve upon sales, service, and customer support continuously.

Asya Avagyan

Asya Avagyan

Head of TECHNOLOGY Partnerships

Asya comes to ContactPoint 360 as the leveraging her deep knowledge from the digital recruitment space at Drake Intl Staffing and most recently at Monster.ca which allowed her to gain the valuable insight across multiple verticals and industries including automotive that now makes her a great asset for ContactPoint 360, her sincere approach allows her to build effective, positive and long term solutions that have allowed her to enjoy great success in her early career and life.

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