RETAIL

Placing consumers at the heart of your brand to give them meaningful, authentic, and personalized experiences is key to winning the market. Let us help you manage your entire customer lifecycle – starting with assistance at your point of sales to customer maintenance and support, returns, refunds and product recalls.

CX That Delights 

Highly connected consumers are changing the face of retail. Leverage ContactPoint 360’s deep domain experience in retail and loyalty programs to transform your customer experience. Enhance omnichannel experiences with the latest in contact center technology using speech analytics and AI to delight your customers every step of the way. Be it sales, promotions planning, delivery management or credit control and collections, we have you covered.

ContactPoint 360 - Retail
ContactPoint 360 - Retail

CX That Delights 

Highly connected consumers are changing the face of retail. Leverage ContactPoint 360’s deep domain experience in retail and loyalty programs to transform your customer experience. Enhance omnichannel experiences with the latest in contact center technology using speech analytics and AI to delight your customers every step of the way. Be it sales, promotions planning, delivery management or credit control and collections, we have you covered.

ContactPoint 360 - Retail

Perfect For Any Business

Our contact center expertise spans across customer acquisition, assisted sales, collections, returns management, refund processing, warranty management, and recalls for online retailers, legacy brands and D2C businesses.

Scalable Contact Center Plans

We provide agile workforce management solutions across domestic, nearshore, or offshore locations to optimally service seasonal demands of your business. Our support services extend across voice, chat, social media channels, emails, and in-app support.

Data Analytics

Our deep customer journey mapping and data analytics capability come into play to personalize your customer’s experience. We’ll use insights from unstructured data along with a users’ preferences, purchase history, and lifetime value to provide a tailored experience to every customer.

Seamless Brand Experience

73% of users use a mix of both online and offline channels to arrive at a purchase decision. We’ll ensure that your customer experience is uniform and seamless as consumers transition between channels, enabling you to grow your market share.

Asya Avagyan

Asya Avagyan

Head of RETAIL Partnerships

Asya comes to ContactPoint 360 as the leveraging her deep knowledge from the digital recruitment space at Drake Intl Staffing and most recently at Monster.ca which allowed her to gain the valuable insight across multiple verticals and industries including automotive that now makes her a great asset for ContactPoint 360, her sincere approach allows her to build effective, positive and long term solutions that have allowed her to enjoy great success in her early career and life.

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