INSURANCE

Future-proof personal, auto, travel or commercial insurance businesses. Turn every touchpoint into a great customer experience with omnichannel support leveraging cutting edge contact center technology. 

Be it speedy claims resolution or support for personalized advice and quotes for policies, we have the experience to handle it.

 

Experience CX Leadership

Traditionally low touchpoint businesses, insurers are faced with disruption from InsurTechs and downward pressures on pricing with the changing competitive landscape. Our cross-trained, stellar agents will seamlessly handle your customers across channels and touchpoints and reduce operational costs.

ContactPoint 360 - Insurance
ContactPoint 360 - Insurance

Experience CX Leadership

Traditionally low touchpoint businesses, insurers are faced with disruption from InsurTechs and downward pressures on pricing with the changing competitive landscape. Our cross-trained, stellar agents will seamlessly handle your customers across channels and touchpoints and reduce operational costs.

ContactPoint 360 - Insurance

End-to-End CX Technology Solutions 

From training agents to processing claims, a comprehensive customer strategy can help insurers personalize customer experience. ContactPoint 360 brings significant subject matter expertise around life, travel, auto, home and business insurance domains that can help you speed up claims resolution, enhance your sales support, and cross-sell complex insurance products.

Enhanced Agent Experience

Contact centers can help serve as a virtual extension of your agents or brokerages, providing overflow coverage and self-service options on behalf of agents. We’ll use a combination of customer and CSR behavioral insights to better predict customer needs for continuous CX improvements.

Remain Agile With Omni-channel Support

Millennials and Gen Z demand support across chat, email, social media, messaging apps, mobile, and other communications methods. Going beyond voice calls is operationally difficult, but we can help you with that transformation journey.

Benefits of a People-First Approach

Lowering operational costs starts with building a skilled and highly productive workforce. Our people-first philosophy, training programs, and use of the latest technology to monitor calls and workforce productivity enable us to ramp up and ramp down your CSR workforce while providing highly reliable service.

Jessica Johnson

JESSICA JOHNSON

HEAD OF INSURANCE PARTNERSHIPS

Jessica Johnson is the Healthcare Business Development Executive at Contact Point 360. She is a driven, self-motivated and team-oriented professional with extensive experience providing strategic advice and guidance in outsourcing business processes for healthcare providers. Her knowledge and medical facilities experience, implement more efficient processing, reduce costs and elevate patient care for our Partners.

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