GOVERNMENT

Discover scalable omnichannel solutions designed for government agencies of all sizes. Get multi-lingual citizen services that are highly secure and designed for privacy. 

Cater to emergencies with healthcare and disaster support, and manage tax filings and collections with ease.

Transform Citizen Experience

Citizens demand experiences that are on par with the best companies that excel at customer experience. With over 12 years of experience in digital transformation covering CX strategy, technology, and contact center operations, we help you elevate the experience of your service to citizens.

ContactPoint 360 - Government
ContactPoint 360 - Government

Transform Citizen Experience

Citizens demand experiences that are on par with the best companies that excel at customer experience. With over 12 years of experience in digital transformation covering CX strategy, technology, and contact center operations, we help you elevate the experience of your service to citizens.

ContactPoint 360 - Government

Scale With Unpredictable Demand

While a rise in demand during the tax season can be fairly predictable, a demand spike during a widespread crisis like a pandemic cannot be foreseen. Ramp-up and ramp-down easily with our cross-trained agent network.

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Secure Customer Support 24X7

Be it unemployment services, back-office or technical support; we are here to help you. We understand the sensitive nature of data transfer within, to, or from federal, state, and local agencies. Our cutting-edge infrastructure is both stable and secure.

Highly Trained Remote Workforce

Remote work is the new norm of the post-COVID-19 era. Manage and train your remote workforce and monitor the productivity of remote teams while ensuring citizen data security and confidentiality. Upskill your agents by replicating the behavior of the best ones.

Reduce Uncertainty

More complex workflows result in complex challenges. Our subject matter expertise helps us provide tailored customer service for every individual citizen, based on detailed customer journey maps.

Wendy Hanlan

Wendy Hanlan

Head of GOVERNMENT Partnerships

Wendy Hanlan is a sales and marketing professional with 20+ years servicing clients all over the world. She has worked in a broad range of industries including travel and hospitality, land development, home building, retail and not-for-profits. Wendy’s Client Care practices instill trust and confidence resulting in strong, long-term business relationships that have spanned over decades.

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360 Startup

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Technical Architecture Consulting & Development

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Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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