“Today’s past-due customers may be tomorrow’s high-value customers, if you treat them well in collections”
Hi, I’m Wendy Hanlan
Head of New Partnerships
In my Collections With CARE video you will learn about ContactPoint 360’s proven formula to deliver a 10:1 ROI and how to turn potentially negative interactions into opportunities for building customer loyalty and growing revenues.
Hi, I’m Wendy Hanlan
Head of New Partnerships
In my Collections With CARE video you will learn about ContactPoint 360’s proven formula to deliver a 10:1 ROI and how to turn potentially negative interactions into opportunities for building customer loyalty and growing revenues.
Our C.A.R.E Approach Places Empathy First
Traditional collection approaches are heavy on intimidation and light on empathy. This can harm your brand in the long run. At ContactPoint 360, we use a humane and respectful approach that places empathy at its core.
Highlights From Client Case Studies
Accounts Receivables Management
Client: A Large
US Energy Provider
%
Reduction in credit balances - from $1.1M to 94K
%
Decrease in number of accounts needing verification for bad debt reversal.
%
Reduction in credit balances - from $1.1M to 94K
Collections Management
Client: Publicly traded
US Energy Supply Company
Exceeded targets and realized over 1M in costs savings annually
Combined reduction in past due 30, 60 and 90 days buckets
%
Hit a collection call outreach SLA of 96.3% vs a target of 85%
Is Collections With C.A.R.E a good fit for your business?
Let’s find out. Book a 30 minute Discovery Call and we’ll review the program in more detail.