Technical Support Outsourcing Company

Today’s businesses run on a complex mix of physical, virtual, on-premise, and on-demand infrastructures

Supporting technical environments is difficult because end user computing customers are widely distributed and use many different devices. Many organizations do not have the resources or expertise to structure a robust support organization that will meet their customers’ needs. Leveraging industry leading support platforms and ITIL processes, our team of experts will dramatically improve service levels, deliver cost savings, and increase customer satisfaction.

Customers want their issues handled on the initial call, email or chat

First Call Resolution is not a marketing term; it’s our goal with every client. Whether it is incident resolution, provisioning, patch management services, Tier 1 and Tier 2 support, desktop services, or consumer-based product support, our team of professionals are available 24/7, 365 to be your single point of contact for exemplary service.

Enhance your ability to reach your business objectives

As your business grows, so does your demand on technology. Businesses need the insight to identify potential technical issues that will impact operations. Our team helps you optimize your IT investments by helping you understand which assets are performing well and which are not. This will support your business, reduce downtime, and reduce the risk in adopting new or updating current technologies. It’s all about making your business run more efficiently.

WANT TO ENERGIZE YOUR BUSINESS?

Reach out today and let us create a customized contact center solution for your business! 

Our Company HQ

6285 Northam Drive 4th Floor, Mississauga, Ontario L4V 1X5 Canada

Sales

info@contactpoint360.com

Careers

careers@contactpoint360.com

Let's have a conversation about Customer Experience!

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