Workforce forecasting is a delicate balancing act between these two priorities—customer experience and cost.
- Multinational Customer Experience Provider ContactPoint 360 Launches Hi-tech Recruiting and Outsourcing Division GTT to Global Client Base
- ContactPoint 360, Inc. purchases COVID 19 Vaccine for Colombian Contact Center Associates
- ContactPoint 360 made it to the 2021 List of Best Workplaces™ in Ontario
- Impact of Ai Technology on Customer Support Training
- Medellín – An upcoming Destination for CX Excellence for North American Companies