
Guide: Forecasting in the Contact Center
Workforce forecasting is a delicate balancing act between these two priorities—customer experience and cost.
Workforce forecasting is a delicate balancing act between these two priorities—customer experience and cost.
Analytics for contact centers help enterprises big and small measure performance and see the exact ways their agents can improve, gleaning insights from big data.
CX is going through a lot of changes. Here are a few trends that your customer-facing teams should watch out in order to offer amazing customer experience.
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