
Big Data in Contact Centers: 5 Types of Analytics Services
Analytics for contact centers help enterprises big and small measure performance and see the exact ways their agents can improve, gleaning insights from big data.
Analytics for contact centers help enterprises big and small measure performance and see the exact ways their agents can improve, gleaning insights from big data.
Chatbots have now become an indispensable part of contact center operations. That being said, they are not ready to take our jobs yet.
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