Strategy & Consulting

Swiftly respond to the flow of the market, improve business performance and stay ahead of the curve.

3

Transform Processes and Reinvent the Business to Seed Future Growth

The Covid-19 pandemic continues to create many challenges for businesses on all fronts. Yet, challenges of this nature often present opportunities and tend to drive innovation. The simultaneous global impact of this event was not accounted for in most disaster recovery and business continuity plans. It changed the way we work and in many cases the very operational structures and technologies businesses use to remain relevant and competitive.

This Pandemic has forced us all to rethink how we do business. Companies that are successfully transforming their technology and processes to meet the current requirements are able to remain resilient and continue seamless operations while seizing opportunities for growth.

At ContactPoint360 we help you identify and tap into these opportunities. Our in-house experts across all domains lead an end-to-end discovery, analysis and recommendation process to highlight inefficiencies, suggest solutions and spearhead implementations.

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Discovery

We’ll analyze & document the current state via interviews with internal & key external suppliers, analyze workflows, interdepartmental communications, policies and procedures, and staffing.

Predictive analytics

Analysis

We will create a full report on the entire customer interaction ecosystem, and provide recommendations for improvements that drive more streamlined workflow, communication, technology, operational, and cost efficiencies.

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Recommendations

The current state shall be presented in a side-by-side format with proposed changes. Based on these recommendations, we can deploy SMEs in key areas to help guide and manage the process.

We bring over 8 decades of combined consulting experience, which is leveraged to create the optimal mix of technology, platform and processes and help your business move out of the shadows.

Access one or all of our expertise across process transformation, customer experience, software development, automation, artificial intelligence and data engineering to modernize your business, enhance the experience for your audience, and drive revenue generation.

Business Process Management

 Twelve years of contact center ownership across four different continents gives ContactPoint360 the flexibility and knowledge to work with almost any business. Our multilingual consultants serve clients in healthcare, energy, government, insurance, finance, retail, travel, technology, and the automotive industry using a multi-faceted approach.

Business Process Management

ContactPoint 360 - Back Office

Twelve years of contact center ownership across four different continents gives ContactPoint360 the flexibility and knowledge to work with almost any business. Our multilingual consultants serve clients in healthcare, energy, government, insurance, finance, retail, travel, technology, and the automotive industry using a multi-faceted approach.

CX Consulting

Business processes drive customer experiences. With 73 percent of customers expecting better service as they continue their relationship with a company, we provide end-to-end assistance in implementing processes to improve satisfaction and retention.

Process Transformation

Ensure the efficiency of every process through our detailed process transformation services. Consultants use proven methodologies to identify key areas that will benefit from improvement and modernization.

Customer Journey Mapping

The right processes can only come from an understanding of every customer. Our consultants gain a full understanding of the impact of business activities by analyzing customer personas and journeys across key touchpoints.

Customer Journey Mapping

Customer Journey Mapping

The right processes can only come from an understanding of every customer. Our consultants gain a full understanding of the impact of business activities by analyzing customer personas and journeys across key touchpoints.

Robotic Process Automation (RPA)

Get back as much as 33 percent of a customer care professional’s time through automation. We help clients eliminate repetitive tasks involved in processes to lower average handle times, reduce errors, and improve data quality.

Robotic Process Automation (RPA)

ContactPoint 360 - Robotics & Process Automation

Get back as much as 33 percent of a customer care professional’s time through automation. We help clients eliminate repetitive tasks involved in processes to lower average handle times, reduce errors, and improve data quality.

Dev Ops

Without a stable operating environment, business slows to a crawl. Our seasoned, dedicated Dev Ops teams build, maintain, and continuously deploy architecture through long-standing technologies such as Gradle, Jit, Jenkins, and Bamboo so that clients can shift their focus to the customer.

Cloud Services & Solutions

Cloud services bring flexibility, cost reduction, and security when deployed correctly, but they pose significant problems when managed improperly. ContactPoint360 combines technologies in a secure and efficient way to let organizations stay connected from anywhere.

Technical Architecture Consulting

Architectural bottlenecks hinder scale, and complex software takes two to three years of training to implement. Experience delivering effective architectures helps our certified Enterprise Architecture Center of Excellence consultants choose the right tools for every proj

Technical Architecture Consulting

ContactPoint 360 - Software Solutions

Architectural bottlenecks hinder scale, and complex software takes two to three years of training to implement. Experience delivering effective architectures helps our certified Enterprise Architecture Center of Excellence consultants choose the right tools for every project.

Data Engineering

Data is everywhere. Every process and technology creates metrics for continual improvement. Gain access to powerful visualizations allowing CX professionals and managers to make data-driven decisions.

Application Modernization

Old applications add time to every call and create the potential for errors. Obsolete technology costs companies up to $1.8 billion every year. Our digital transformation consultants modernize existing infrastructure without adding additional complexity with the help of seamless migration services.

Software Product Development

Tying every technology together in a simple, intuitive package reduces human error. We know the importance of usability and combine every process in a package that works for your business.

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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