Work-FROM-Home solutions

ContactPoint 360 provides home-based services with superior customer service expertise. We offer the most advanced technology while providing a fully secure and compliant environment for our remote workforce.

Work-FROM-Home solutions

ContactPoint 360 provides home-based services with superior customer service expertise. We offer the most advanced technology while providing a fully secure and compliant environment for our remote workforce.

What We Do

With over 12 years of CX expertise in the BPO industry, our home-agent services provide clients with turn-key Secure Remote Worker (SRW) solutions. Our technology enables HIPAA and PCI compliant workstations with end-point security and virtual desktop solutions. Moving past the traditional brick and mortar model, we’ve empowered our agents with flexible staffing solutions, and a healthy work-life balance, that directly transfers to positive one-on-one customer experience.

End-Point Solutions

 We deliver a comprehensive, secure workspace for the Work-From-Home Agents (WFHA), that effectively locks down their device, turning it into a thin client. The secure workspace interface is controlled centrally by IT admins.

Virtual Desktop Infrastructure (VDI)

Our Desktop as a Service (DaaS) cloud-based management infrastructure allows us to deploy at scale. All data is securely stored within our cloud-based network and managed from a central location for monitoring and reporting.

Privacy & Security

Our virtual infrastructure has been designed to provide redundant security measures over the representatives devices and access. Our multi-layer security controls restrict the user from storing or printing any confidential information, creating a HIPAA and PCI compliant environment.

Governance & Remote Management

We’ve built-in strategic policies to ensure our agents are effectively managed, supported, and compliant at all times. We provide escalation procedures, encrypted data communication, IT help desk support, and video conferencing to connect with our agents daily.  

Customer Experience

We train our agent to tune into human emotions, manage behaviour, navigate social complexities, and make decisions that will support achieving the desired outcome for your client.

Training and Development

We deliver the best remote training experiences through our CP360 University training program to develop our employees and showcase your brand through positive customer experiences. This distance education software (LITMOS) is used by many fully accredited universities across North America.

ContactPoint 360 - Work from Home

Benefits of Bring Your Own Device (BYOD)

Being a software-based solution means that Secure Remote Worker is designed to run on any Windows compatible device. That means, by using the Secure Remote Worker feature, you can use existing tools or even allow end-users to use their own devices. This dramatically cuts the cost of capital expenditure on new equipment spend, and operational costs in both ongoing device management and logistics. When it comes to logistics, there is no need to deliver devices out to remote users or collecting devices when people leave, allowing you to recruit from a far more device skills pool.

Virtual Desktop Infrastructure (VDI)

Creating virtual desktops is no longer a thing of the future. Our technology allows us to create images of your systems and clone complete virtual desktops in the cloud. We have the capability to format and deploy these virtual desktops at scale. This also provides the advantage of real-time metrics, so management has a bird’s eye view to everything happening with all remote workstations at all times. In combination with our endpoint security, we offer enterprise-grade hardware that allows remote workers to operate successfully, even in lower bandwidth environments.

ContactPoint 360 - Virtual Desktop Infrastructure
ContactPoint 360 - Virtual Desktop Infrastructure

Virtual Desktop Infrastructure (VDI)

Creating virtual desktops is no longer a thing of the future. Our technology allows us to create images of your systems and clone complete virtual desktops in the cloud. We have the capability to format and deploy these virtual desktops at scale. This also provides the advantage of real-time metrics, so management has a bird’s eye view to everything happening with all remote workstations at all times. In combination with our endpoint security, we offer enterprise-grade hardware that allows remote workers to operate successfully, even in lower bandwidth environments.

Shaping CX
Through Remote Agents

We’ve built an extensive Work-From-Home Agent (WFHA) system by leveraging strategic partnerships, providing comprehensive training, and using the latest technology to improve the customer experience. All built on a foundation of decades of CX and innovative business practices.

yEARS IN BUSINESS

Agents

CUSTOMER EXPERIENCE CENTERS

Cups of Home brewed coffee

Schedule a call with our SVP Work At Home Solutions,
Tracy Carter

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