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ContactPoint360 helps the world’s premier brands transform customer experience.

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ContactPoint360 helps the world’s premier brands transform customer experience.
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Staff Augmentation

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About Us

Our Company

We improve customer interactions through solving problems & crafting memorable experiences for growth.

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Fostering inclusive culture guided by core values and crafting empathetic customer experiences.

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Recognized for award-winning CX, trusted by industry leaders and delivering exceptional results.

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Integrity, innovation, transparency, collaboration, and client-centricity drive our endeavors.

Training and Development

Our advanced training and development cultivates excellence in professionals, that drives exceptional customer experiences.

Making more sales means cultivating effective outsourced sales teams to understand your brand, products, and mission.

Our in-house experts leverage the latest sales technologies and methodologies for tailored growth solutions. Our call centers and revenue generation tactics offer a comprehensive approach to sales services while giving you the flexibility to focus on high-level business decisions. With constant analytics monitoring, we build strategies around the unique needs of your company and your customers.

Outsource sales calls with confidence as we add value to every call, increasing conversion ratios, revenues, and customer satisfaction for a superior buying experience.

Authentic Customer Connections

Our outsourced sales teams engage directly with every caller in an authentic way, fostering real connections from the start of the customer lifecycle. We set your business up for steady customer acquisition growth.

Prospective customers who feel heard are more likely to convert and more likely to become loyal customers. Simply put: people buy from people they like. Our customer experience professionals are adept at building a natural, back-and-forth rapport and engaging empathetically with customers.

This outsourced sales approach leads to more sales and leaves every client with a positive impression of your business.

Sales outsourcing services

Data Driven Inbound & Outbound Sales Outsourcing

Our Sales services are empowered by data provided by an in-house analytics team to recommend decisive actions aimed at growing your customer acquisition rate.

We analyze your data to identify risk patterns and craft powerful inbound and outbound sales outsourcing services. You’ll benefit from industry-leading reports and transparent insights into sales performance to accelerate your growth.

ContactPoint 360
Making more sales means cultivating an effective, savvy sales team that understands your brand, products, and mission. Our in-house experts leverage the latest sales technologies and methodologies for tailored growth solutions. Our call centers and revenue generation tactics offer a comprehensive approach to sales, while giving you the flexibility to focus on high-level business decisions. With constant analytics monitoring we build strategies around the unique needs of your company and your customers. We add value to every call, increasing conversion ratios, revenues, and customer satisfaction for a superior buying experience.

Authentic Customer Connections

Our team engages directly with every caller in an authentic way, fostering real connections from the start of the customer lifecycle. We set your business up for steady customer acquisition growth.
ContactPoint 360 Customer Connections

Prospective customers who feel heard are more likely to convert and more likely to become loyal customers. Put simply: people buy from people they like. Our customer experience professionals are adept at building a natural, back-and-forth rapport and engaging empathetically with customers.

This approach leads to more sales and leaves every client with a positive impression of your business.

Inbound & Outbound Sales  Powered By Data

Data empowers our in-house analytics team to recommend decisive actions aimed at growing your customer acquisition rate.

We analyze your data to identify risk patterns and craft powerful inbound and outbound sales strategies. You’ll benefit from industry-leading reports and transparent insights into sales performance to accelerate your growth.

sales outsourcing

Multifaceted Sales Strategies

A consultative sales approach inclusive of understanding needs, educating customers and highlighting benefits is at the heart of modern sales outsourcing. Our customer experience professionals are experienced in the latest sales techniques tailored to inbound sales, outbound sales, cross-selling, and up-selling. We leverage a variety of sales strategies to maximize your ROI and ROAS with the help of our in-house team, a comprehensive training program and proven methods designed to convince customers that you’re the right choice.

Our CX professionals go through various steps from rapport building to closing techniques to win your customer

Rapport building

Need development questioning

Matching features and benefits

Validation of product or service through anecdotal references

Testimonials or case studies

Overcoming objection

Trial Closing Questions

Close (Assumptive, Option)

Grow Your Sales Services from the Ground Up

Our customer experience professionals work hard to remain up-to-date on product knowledge, sales trends, and the latest data on customer behaviors and preferences. Opt for outsourced sales teams that are always prepared for any outcome and experienced in today’s rapidly shifting marketplace.

Related Case Studies

Case Sudy - Outbound Sales
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention

Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention

To serve the customers, we need to know the customers. Conversations between sales agents and customers can provide direct insights into the need of the market. But only 2% of these calls are every recorded. Using Speech Analytics and Voice AI technology, we recorded 100% of outbound sales calls for a US-based energy provider and achieved a 17.3% increase in sales/hour!

Frequently Asked Questions

FAQs About Offshore IT Outsourcing Services

FAQs About Offshore IT Outsourcing Services

How big is the outsourced sales market?

According to Business Research Insights, the outsourced sales service market stood at USD 2734.1 million in 2021, expected to reach USD 3659.1 million in 2028. The sudden rise in CAGR contributes to the market’s growth, with demand returning to pre-pandemic levels.

What are the benefits of cold calling outsourcing?

Cold calling outsourcing provides access to professionals, with increased efficiency and reach allowing your business to expand its client base while improving overall sales performance.

What should I consider before hiring an outsourced sales team?

Factors such as industry expertise, scalability and alignment bring brand value. These elements are crucial in assessing a successful partnership.

 

How can sales outsourcing companies protect secure customer data?

Data protection occurs by applying robust measures, including compliance, stringent access controls, and adherence to data protection regulations. Sales outsourcing companies such as ours safeguard data by ensuring the integrity and confidentiality of client data.

Multifaceted Sales Strategies

A consultative sales approach inclusive of understanding needs, educating customers and highlighting benefits is at the heart of modern sales. Our customer experience professionals are experienced in the latest sales techniques tailored to inbound sales, outbound sales, cross-selling, and up-selling. We leverage a variety of sales strategies to maximize your ROI and ROAS with the help of our in-house team, a comprehensive training program and proven methods designed to convince customers that you’re the right choice.

ContactPoint 360 - Sales

Our CX professionals go through various steps from rapport building to closing techniques to win your customer

Rapport building

Need development questioning

Matching features and benefits

Validation of product or service through anecdotal references

Testimonials or case studies

Overcoming objection

Trial Closing Questions

Close (Assumptive, Option)

Grow Your Sales from the Ground Up

Our customer experience professionals work hard to remain up-to-date on product knowledge, sales trends and the latest data on customer behaviors and preferences. Upgrade to a sales team that’s prepared for any outcome and experienced in today’s rapidly-shifting marketplace.

Outsource sales reps to Achieve the growth you want. With ContactPoint360’s sales outsourcing, there’s nothing you can’t do.