ContactPoint 360

Resources You Need

Welcome to the ContactPoint 360 family!

Watch this orientation video to learn more about us.

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Hi, I’m Wendy Hanlan

Head of New Partnerships

We partner with consultants from all over the world to facilitate introductions in Business Process Management (BPM) solutions, Custom Technology solutions and Consulting Services.

 

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Our Case Studies

ContactPoint 360 Case Sudy Outbound Sales

Outbound Sales

ContactPoint 360 Case SudyInbound Regulatory Adherence and Technology Integration

Inbound Regulatory Adherence and Technology Integration

ContactPoint 360 Case Sudy First Party Collections

First Party Collections

ContactPoint 360 Case Sudy Lead Generation

First Party Collections

Corporate Overview Deck

ContactPoint 360 Corporate Overview Deck

Corporate Overview

White Papers

ContactPoint 360 - White Paper - The Future os Customer Service

The Future of Customer Service:
What Your Business Needs to Survive & Thrive Post-Pandemic

By Asya Avagyan

In this analysis, we’ll look at the factors driving CX and negatively impacting the business community since the pandemic began. We’ll also outline several actionable steps companies can take to become more robust through the pandemic experience.

Please Fill Out The Form To Download The Document

Listen to Call Samples

Meet Sonja

Air Conditioner Quote Setting Appointments

Meet John or Manuel

Support for Air Conditioner unit

Meet Joel

Customer files a claim with support team

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About  Us

Our Story

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Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Sales
Digital Marketing
Customer Care
Retention
Collections
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Technology

Big Data & Advanced Analytics
Custom Software Application Development

Consulting & Strategy

CX Consulting
Solution Design

Technology

Big Data & Advanced Analytics
Custom Software Application Development

Consulting & Strategy

CX Consulting
Solution Design

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

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