Quality Assurance
Continuously monitor and measure agent performance for quality assurance and compliance. Our real-time analysis helps stakeholders in your organization optimize CX operations on the fly.
Monitor Up to 100% of Interactions
Our AI-based solutions go through transcribed text data to identify challenging touchpoints and potential compliance issues and help replicate your best agents’ behavior.
Perform Real-time Root Cause Analysis
We use a combination of customizable scorecards, AI, and advanced data analytics tools to provide you with performance reports and root cause analysis. Our technology has the ability to score individual agents and aggregate data across different operations and lines of businesses on the fly.
Build An Outstanding Workforce
Our automated quality management systems help you identify agent training opportunities so that you can have tailored conversations with your agents. Our approach also enables you to map key agent characteristics to specific cases, and better route calls to deliver higher FCR rates.
Continuously monitor and measure agent performance for quality assurance and compliance. Our real-time analysis helps stakeholders in your organization optimize CX operations on the fly.