Quality Assurance

Continuously monitor and measure agent performance for quality assurance and compliance. Our real-time analysis helps stakeholders in your organization optimize CX operations on the fly.

3

Monitor Up to 100% of Interactions

ContactPoint 360 - Quality Assurance

Our AI-based solutions go through transcribed text data to identify challenging touchpoints and potential compliance issues and help replicate your best agents’ behavior.

ContactPoint 360 - Quality Assurance
ContactPoint 360 - Quality Assurance

Perform Real-time Root Cause Analysis

ContactPoint 360 - Quality Assurance

We use a combination of customizable scorecards, AI, and advanced data analytics tools to provide you with performance reports and root cause analysis. Our technology has the ability to score individual agents and aggregate data across different operations and lines of businesses on the fly.

Build An Outstanding Workforce

ContactPoint 360 - Quality Assurance

Our automated quality management systems help you identify agent training opportunities so that you can have tailored conversations with your agents. Our approach also enables you to map key agent characteristics to specific cases, and better route calls to deliver higher FCR rates.

ContactPoint 360 - Quality Assurance

Continuously monitor and measure agent performance for quality assurance and compliance. Our real-time analysis helps stakeholders in your organization optimize CX operations on the fly.

About  Us

Our Story

Careers

Talk To Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Strategy & Consulting

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

Go to overview

Blog

White Papers

Case Studies

Podcasts & Webinars

Videos

Infographics

News