Quality as a Service for Energy and Utility Companies
Head of New Partnerships
QaaS marries our AI technology with best practices to ensure a consistent and positive customer experience.
Energy companies that are utilizing QaaS will have the foresight to be proactive versus reactive to both, the larger challenges and the smaller nuanced complexities.
Learn more about our QaaS solution
Energy360 Series: Explore our solutions
Quality as a Service (QaaS)
Winning and retaining customers in a heavily deregulated sector requires the ability to control costs and offer competitive rates with great end-to-end customer experience. QaaS uses speech analytics and voice to tap into a wealth of extremely important information in voice conversations.
With QaaS, you do not have to manage a workforce for quality assurance. Our flexible peak/off peak resource loading models takes care of balancing the workforce for you.
Save costs on all call monitoring and evaluation
Never miss a compliance gap or lawsuit mention
Lower attrition through improved coaching
Improve AHT & FCR by fixing broken processes
Deep insights on customer sentiment and performance
Energy 360 podcast episodes
QA for outbound Sales
Client: Large US Energy Provider
Increase in Sales Per Hour
Reduction in utility rejections