Quality as a Service for Energy and Utility Companies
Wendy Hanlan
Head of New Partnerships
QaaS marries our AI technology with best practices to ensure a consistent and positive customer experience.
Energy companies that are utilizing QaaS will have the foresight to be proactive versus reactive to both, the larger challenges and the smaller nuanced complexities.
Learn more about our QaaS solution
Energy360 Series: Explore our solutions
Quality as a Service (QaaS)
Highlights
Winning and retaining customers in a heavily deregulated sector requires the ability to control costs and offer competitive rates with great end-to-end customer experience. QaaS uses speech analytics and voice to tap into a wealth of extremely important information in voice conversations.
Takeaway
With QaaS, you do not have to manage a workforce for quality assurance. Our flexible peak/off peak resource loading models takes care of balancing the workforce for you.
Significantly better customer experience
Our fully interactive tool surfaces topics that trigger a positive or poor customer experience. It helps you identify and replicate the behaviors of your top agents with ease. Start personalizing conversations on an individual basis.
Analytics driven quality management
Monitor all inbound and outbound agent calls and unlock new insights on customer care. Increase the quality of your customer experience and improve efficiencies in agent training, onboarding, and compliance to transform agent performance.
Easy to integrate, Easy to deploy
Get valuable voice analytics data from the very first day. Our customized solution takes the guesswork out of quality assurance, and enhances your agent coaching and training.
Key Benefits
Save costs on all call monitoring and evaluation
Never miss a compliance gap or lawsuit mention
Lower attrition through improved coaching
Improve AHT & FCR by fixing broken processes
Deep insights on customer sentiment and performance
Energy 360 podcast episodes
QA for outbound Sales
Client: Large US Energy Provider
%
Increase in Sales Per Hour
%
Reduction in utility rejections
%
Reduction in agent attrition
Find out how our QaaS solution can help you reduce operational costs
