Process Transformation

Revolutionize your company’s workflows, improve efficiencies, reduce costs, enhance customer experience, and drive revenue growth.

3

Technological Transformations

Outdated technologies create inefficiencies and prevent your business from reaching its full potential. Your business must test, update, and adopt technologies regularly to remain competitive.

CX technology is advancing rapidly. Big data, AI, machine learning, and analytics offer the ability to lower costs, reduce cycle times, and increase quality. Your businesses’ technology needs to be up-to-date to tap into these advantages.

Our team of IT and business professionals will review your technology stack, mainframe architecture, back-end, and CRM platforms. You’ll receive a customized recommendation detailing which technologies to replace, update, and adopt.
ContactPoint 360 - Technological Transformation
Our team of IT and business professionals will review your technology stack, mainframe architecture, back-end, and CRM platforms. You’ll receive a customized recommendation detailing which technologies to replace, update, and adopt.

An updated system will allow you to streamline processes and access the power of data analysis. New insights into customer behavior will allow you to reduce churn and increase revenue.

ContactPoint 360 - People First Transformations

People First Transformations

At ContactPoint 360, we make every process transformation recommendation with your customers and employees in mind.

Customers expect exemplary end-to-end customer service. If you want to meet your customer’s expectations, your processes and methods need to evolve with their needs.

People First Transformations

ContactPoint 360 -People First

At ContactPoint 360, we make every process transformation recommendation with your customers and employees in mind.

Customers expect exemplary end-to-end customer service. If you want to meet your customer’s expectations, your processes and methods need to evolve with their needs.

Our omnichannel analysis provides an overview of every point of contact in your customer journey. We’ll identify weak points in your customer interactions and help you build a streamlined process — reducing inefficiencies and improving quality.

CX professionals aim to provide timely, personalized, friendly customer service, but it doesn’t always happen. We’ll analyze your hold and call duration times, speech analytics, soft skills, and customer call content.

Our CX professionals unlock new levels of productivity and satisfaction with our progressive training and state-of-the-art reporting systems. We’ll show you how we do it—or set you up with a team of our customer experience professionals explicitly trained on your brand and business offerings.

With our seamless transformation approach, your customers and employees won’t suffer while you update your processes.

Update Your Business Processes Today

It can be challenging to understand how outdated processes and technologies are negatively affecting your own business. A process transformation can improve your businesses’ operating efficiency, reduce costs, and grow revenue.

CX technology is advancing rapidly. Big data, AI, machine learning, and analytics offer the ability to lower costs, reduce cycle times, and increase quality. Your businesses’ technology needs to be up-to-date to tap into these advantages.

With decades of experience running a customer care center, we know which technologies and methods work—and which don’t. ContactPoint 360’s dedicated team of domain experts, in-house software developers, and consultants are ready to transform your business processes today.

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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Work At Home

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Accounts Receivable Management
Back Office Support
Omni-Channel
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Multilingual Hub
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CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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