Podcasts & Webinars

Top 3 CX Trends

by | Dec 3, 2020

“The technology that businesses used when I first dipped my toe into the field (customer relations) in the mid ’80s has exponentially leapfrogged. Customer service as an industry has matured to become a non-negotiable part of business growth. The mindset around customer experience has changed dramatically.”

Elizabeth Sedlacek, VP Client Relations & Partnerships

Tune in to hear Elizabeth talk about the past, present and near future of the customer experience and the top global trends to follow in rebranding your CX playbook!

Key Highlights

  • Let your tech stack redefine the customer experience.
  • Personalize customer experience, with caution.
  • Embrace value-based marketing instead of product-based marketing.

CX Consultancy at CP360

In a market that operates across an almost limitless number of channels, every business has to find new ways to take their customer experience to the next level. We leverage 13 years of CX experience across 9 different industries to enhance your brand’s customer experience through strategic inputs, incremental improvements, or complete transformations.

Our Speaker

Elizabeth Sedlacek

Elizabeth Sedlacek

VP of Client Relations & Partnerships

Elizabeth is a passionate and successful executive with extensive experience in sales and customer service in the contact center, BPO space.

Recent Customer Experience Podcasts & Webinars
Webinar - Using Speech Analytics and Voice AI to Improve Customer Interactions and Business Processes
Webinar: Canadian Electricity Association Spotlights CP360 in Speech Analytics and Voice AI for CX

Webinar: Canadian Electricity Association Spotlights CP360 in Speech Analytics and Voice AI for CX

Our in-house experts Elizabeth Sedlacek, VP of Client Relations and Partnerships and Mark Rodrigue, Senior Vice President speak about AI Speech Analytics technologies and its revolutionary effect on driving process transformations, at a webinar hosted by Canadian Electricity Association and moderated by David McKendry.

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