North America’s energy and utility sector has legacy systems and technologies that mar the customer experience. Customers tend to interact with Energy companies when they want to start or change service, pay bills, contest bills, or lodge complaints—the easier these interactions, the better the experience – simple as that.
Tune in to know how using bots and RPA technology can inculcate effective customer care options to win and retain customers.
“Implementing these solutions in the energy sector helps streamline resource allocation and creates opportunities for improved employee & customer experience. It requires a deep understanding of the sector, company processes, work culture, and technology. Experts then identify the business areas that can be automated and assess the technology & infrastructure required to implement the proposed solution,”
Wendy Hanlan, Head of New Partnerships, CP360.