Podcasts & Webinars

Making your Customer Experience Management Disaster Proof

by | Dec 3, 2020

A global pandemic was not part of most disaster recovery and business continuity plans. However, the workforce’s rapid migration to a work-at-home model showed surprising results – higher output, better work-life balance, and more motivation within teams. A lot of companies decided to shift their workforce to work-from-home permanently. It may or may not be the perfect solution for all of us.

The remote workforce model opens up great opportunities and challenges for contact centers. While it opens up the chance to hire a mature talent pool, it poses a challenge to create secure and compliant work environments.
Coupled with the right technology, the answer for most of us lies in a hybrid, flexible model – a strategic mix of offshore, nearshore, onshore, and home shore solution.

Tune in to know how you can create such a solution and protect your business from future shocks.

Remote Work Solutions at CP360

We effectively manage employee migration to remote locations and on-demand staffing with state-of-the-art infrastructure and technology to hire and manage a remote workforce in a secure and compliant environment.

Know more about our Work At Home solution and our Secure Remote Worker platform

Our Speaker

Tracy Carter

Tracy Carter

SVP Work at Home Solutions

Tracy Carter is a strategic sales and operations professional, dedicated to Work at Home Solutions, with 20+ years’ experience in BPO/Outsourcing, Marketing and Recruitment.

Leadership in Times of Crisis
Leadership in Times of Crisis

Leadership in Times of Crisis

When Covid-19 hit last year, members across all tiers of companies had to work through unprecedent situations. The move to virtual working environments, global lockdowns, blurring boundaries, changing family schedules lead to an initial disarray and panic. People who successfully lead teams through these times required uncommon approaches.

Podcast: RPA in Energy
RPA in Energy

RPA in Energy

North America’s energy and utility sector has legacy systems and technologies that mar the customer experience. Customers tend to interact with Energy companies when they want to start or change service, pay bills, contest bills, or lodge complaints—the easier these interactions, the better the experience – simple as that.

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