Podcasts & Webinars

Leadership in Times of Crisis

by | Mar 11, 2021

When Covid-19 hit last year, members across all tiers of companies had to work through unprecedent situations. The move to virtual working environments, global lockdowns, blurring boundaries, changing family schedules lead to an initial disarray and panic. People who successfully lead teams through these times required uncommon approaches.

In this podcast, we try and get a peek ‘behind-the-scenes’ of one such team leader at ContactPoint 360, Elizabeth Sedlacek, to understand what she went through and how she dealt with these challenges and bring her A-game to manage a team through crisis.

Business Process Management at CP360

We strengthen brand loyalty for your business by delivering an impeccable customer experience. Our contact centers are equipped with advanced technology, robust infrastructure, well trained people and a great work culture, in key cities across the world. We have very low attrition rates and high QA scores among our well-trained, empathetic professionals who will be your brand advocates.

Our Speaker

Elizabeth Sedlacek

Elizabeth Sedlacek

VP of Client Relations & Partnerships

Elizabeth is a passionate and successful executive with extensive experience in sales and customer service in the contact center, BPO space.

Recent Business Process Management Podcasts & Webinars
Webinar - Using Speech Analytics and Voice AI to Improve Customer Interactions and Business Processes
Webinar: Canadian Electricity Association Spotlights CP360 in Speech Analytics and Voice AI for CX

Webinar: Canadian Electricity Association Spotlights CP360 in Speech Analytics and Voice AI for CX

Our in-house experts Elizabeth Sedlacek, VP of Client Relations and Partnerships and Mark Rodrigue, Senior Vice President speak about AI Speech Analytics technologies and its revolutionary effect on driving process transformations, at a webinar hosted by Canadian Electricity Association and moderated by David McKendry.

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Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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