Every interaction is an opportunity to build relationships, which is why we assign specialized agents to the task, rather than people trained for generic calls. One of our stellar agents, Matthew Colucci joins us from our location in Mississauga, Canada to share effective strategies in collecting ETFs from utility customers.
Collections During Covid-19
Debt Collection has shown interesting trends during the on-going Covid-19 pandemic. In the wake of relief measures rolled out by the government, studies noticed a 50% increase in lump-sum payments towards debt compared to last year.