Customer experience leaders
trusted by Premier brands Across the World
12 Years in Business | 1000+ Associates and Growing | 7 Customer Experience Centers
Customer experience leaders trusted by Premier brands Across the World
12 Years in Business
1000+ Associates and Growing
7 Customer Experience Centers
Why Choose Us
Work From Home Solutions
Our Home Agent Desktop and secure remote worker, turns a home PC into a secure terminal.
Since 2008, we offer scaleable top quality Agent BPO services, with a 1000+ agent network.
Full-Service Agent Model
Hire, train, schedule, and manage agents with our flexible end to end solution. We have the capability to scale up or down as required.
The ContactPoint 360 Difference
Workforce management is both an art and a science. Our state of the art tools using real-time monitoring & forecasting technology ensures lower cost per call, better SLAs and optimal occupancy.
We foster a people-first culture. ContactPoint 360, Inc. has been certified as a Great Place to Work® for 2020. What does this mean for you? Our tenured agents provide reliable service and enhances your brand reputation.
Continuous CX Improvements
We are customer experience experts, data analysts, and technologists. Cutting edge artificial intelligence and speech analytics ensure better call quality, enhanced first call resolution and lower AHT.