Katherine has 12 years of experience in the BPO industry. She began as an agent in the field and continues to grow. She now leads the growth of CP360’s Columbia team, which expanded from 40 members to over 500 members under her leadership, in a span of two years. Katherine manages three sites in Colombia and leads all areas of operations there. She is adept at maintaining high profitability and low levels of rotation. She has experience in the retail, finance, real estate, and telecom sectors.
In her recent roles, she was the Senior Operations Manager for Sitel (Comcast), where she led a team of 1000 employees and USD 1.5 Million in billables a month. As a Program Manager for Convergys, she started a retail campaign for omnichannel support and soft collections with 150 employees and grew that to 1,200 employees within two years.