Jessica Johnson

Hi, I’m Jessica Johnson,

Head of Healthcare Partnerships

Let’s connect! I’d love to show you how we can help!

Jessica Johnson

Hi, I’m Jessica Johnson,

Head of Healthcare Partnerships

Let’s connect! I’d love to show you how we can help!

Reimagining Customer Experience

ContactPoint 360 takes a new hybrid approach to CX by offering full-service omnichannel contact center solutions, digital transformation experts, and full-stack developers all working together to assist our clients to connect with their customers via all points on the customer journey compass.

Our ability to aggregate such a wide array of talent, technology, and expertise across the world within one agile organization is what adds the 360 to ContactPoint!

Business Consulting

Contact Centers

Technology

What We Do

Business Process Outsourcing

Z
CX & Consulting                

Technology Development & Implementation

Work From Home Solutions

At A Glance

Services

Collections With Care

Customer & Technical Support

.

Outbound Sales & Customer Retention

Business Intelligence & Quality Assurance

At A Glance

What We Do

Business Process Outsourcing

Z

CX & Consulting                

Technology Development & Implementation

Work From Home Solutions

Services

Collections With Care

Customer & Technical Support

.

Outbound Sales & Customer Retention

Business Intelligence & Quality Assurance

We bring the best of contact center technology under one roof

ContactPoint 360 Partners
ContactPoint 360 Partners
ContactPoint 360 Partners
ContactPoint 360 Partners
ContactPoint 360 Partners
ContactPoint 360 Partners
ContactPoint 360 Partners
ContactPoint 360 Partners
ContactPoint 360 Partners

Take a virtual tour of our newest facility in Bogota

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About  Us

Our Story

Careers

Contact Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Strategy & Consulting

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

Business Process Management

Sales
Digital Marketing

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

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Blog

White Papers

Case Studies

Podcasts & Webinars

Videos

Infographics

News