Telco Experts. Supporting the era of total connectivity!

Competition is fierce and having a partner that can serve as a true brand ambassador can make all the difference.

ContactPoint 360 - Telecommunications

The Key to success is having the ability to provide stellar customer experiences

As technologies and companies converge, offering enhanced product bundles and competitive pricing, one of the keys to success is having the ability to provide stellar customer experiences.

Customers are more demanding than ever and expect the best for the money they pay for these services that have become an absolute necessity in our world. It is a simple truth that consumers do look for other options when not satisfied with how they are treated or if their issues can’t be resolved in short order.

Our role is to hire, retain, and manage the best telco brand ambassadors to support your business and to continuously achieve the highest levels of adherence, quality, and customer satisfaction.

ContactPoint 360

CP360 has you covered

We know all too well that Telco is a broad term and consists of three basic sub-sectors: wireless communication, telecom services, and telecom equipment. It is important for you to know that CP360 has expertise supporting all three main pillars of the sector including the following subcategories by providing industry-centric omnichannel Business Process Management solutions.

Customer service

Technical support Level 1 & 2

New subscriber acquisition

Retention

Subscriber upgrades

Bundled packages

Move in/move programs

Pending disconnect saves

Residential and commercial sales and service

Order processing, order entry, and back office

Streaming, broadband, video, phone, bundles, etc.

ContactPoint 360 - Telecommunications

We know how to recruit, vet, and select call center agents that will excel in the broadband and wireless industries

We have years of telco experience within our middle management and corporate level executive teams, both on the BPO side and the client side of the broadband and wireless sector. We have training and gamification programs designed to teach general telco industry basics and seamlessly incorporate specific client training modules to customize the entire training and ongoing agent support mission. We are experts at deploying and scaling all BPM programs.

We can elevate the entire customer journey and provide actionable data analysis and recommendations to improve the overall experience

We use advanced AI to dig deep into customer sentiments and pain points to help your organization understand what is working well and where challenges may exist. We offer enhanced reporting dashboards showing all key performance indicators along with trending reports that take a deeper dive into overall customer interactions across multiple platforms.

ContactPoint 360 - Telecommunications
ContactPoint 360 - Telecommunications

CP360 works with all major CRM systems in the marketplace and our in-house IT department has integrated our centers with proprietary CRMs developed by clients. We even have a software development team of over 100 associates. We are a tech-savvy organization with a software division capable of building build enterprise-level systems along with Robotic Process Automation (RPA) to improve efficiencies with customer/agent interactions.

In terms of our CX center operations, we offer onshore, nearshore, and offshore locations

CX Centers

Toronto, Canada
Montreal, Canada
Bogotá 1, Colombia
Bogotá 2, Colombia
Medellín, Colombia
Athens, Greece
Gurugram, India
Cebu, Philippines
Monterrey, Mexico
Montego Bay, Jamaica
CP360-Locations Placeholder
CP360-Locations

Latest Industry News
& Initiatives

ContactPoint 360 is proud to be a sponsor and exhibitor at the Nala conference in Nashville.

National Lifeline Association

We will be exhibiting during the conference and showing our support for the National Lifeline initiative.

If you can attend the show, we look forward to meeting you! If you would like a copy of our one-page overview, click the image below to download the pdf.
ContactPoint 360 - Telecommunications One Pager

If we missed you at Nala 2022, we would love to connect and share our BPM solutions designed to serve the telco industry.

Want to transform your customers’ journey with our best-in-class CX solutions?

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