Telco Experts. Supporting the era of total connectivity!
The competition is fierce and partnering with a Telecommunication BPO who can be a true brand ambassador will be a game-changing decision for you.
Exceptional Customer Experiences
As telecom customer services, new technologies, and companies converge, offering enhanced product bundles and competitive pricing is the key to success in having the ability to provide stellar customer experiences.
Customers are more demanding than ever and expect the best telecom call center for the money they pay for these essential services.
Consumers indeed look for best telco call center when unsatisfied. The reasons can vary from how they are treated or if their issues can’t be resolved in short order.
Our role as a telecom contact center is to hire, retain, and manage the best brand ambassadors to support your business and to continuously achieve the highest levels of adherence, quality, and customer satisfaction.
Telecom BPO Services by ContactPoint360
The telco is a broad term with three primary sub-sectors: wireless communication, telecom services, and telecom equipment. You must know that CP360 has call center telecom expertise in supporting all of the following telecom business process outsourcing solutions:
Customer service
Technical support and repairs
New subscriber acquisition
Retention
Subscriber upgrades
Bundled packages
Move in/move programs
Pending disconnect saves
Residential and commercial sales and service
Order processing, order entry, and back office
Streaming, broadband, video, phone, bundles, etc.
Network Maintenance Services
Service Activation and Installation
Efficient Telecom Call Center Management
With years of telecom contact center experience within our middle management and corporate level executive teams, both on the BPO and client side of the broadband and wireless sector. We conduct regular training and gamification programs designed to teach general telco industry basics and seamlessly incorporate specific client training modules to customize the training and ongoing agent support mission with the added edge of upscaling when required.
Elevate Customer Journey to Improve Overall Experience
At CP360, we use advanced AI in telecom business process outsourcing to dig deep into customer sentiments and pain points to help your organization understand what is working well and where challenges may exist. We offer enhanced reporting dashboards showing all key performance indicators (KPIs) and trending reports that dive deeper into customer interactions across multiple platforms.
CP360 works with all major CRM systems in the marketplace, and our in-house IT department has integrated our centers with proprietary CRMs developed by clients. We have a dedicated software development team of over 100 associates. We are a tech-savvy organization with a software division capable of building enterprise-level systems and Robotic Process Automation (RPA) to improve customer/agent interaction efficiencies.
Our CX Center Operations Offer Onshore, Nearshore, and Offshore Locations
CX Centers
CP360-Locations
Latest Industry News & Initiatives
ContactPoint360 is proud to be a sponsor and exhibitor at the Nala conference in Nashville.
We will be exhibiting during the conference and showing our support for the National Lifeline initiative.
If we missed you at Nala 2022, we would love to connect and share our BPM solutions designed to serve the telco industry.