INSURANCE

Future-proof personal, auto, travel or commercial insurance businesses. Turn every touchpoint into a great customer experience with omnichannel support leveraging cutting edge contact center technology.  Be it speedy claims resolution or support for personalized advice and quotes for policies, we have the experience to handle it.

Implement CX Leadership

Insurers are faced with disruption from InsurTechs and downward pressures on pricing with the changing competitive landscape. Our stellar agents at various insurance call centers will seamlessly handle your customers across various channels and touchpoints to reduce operational costs.

ContactPoint 360 - Insurance
ContactPoint 360 - Insurance

Experience CX Leadership

Traditionally low touchpoint businesses, insurers are faced with disruption from InsurTechs and downward pressures on pricing with the changing competitive landscape. Our cross-trained, stellar agents will seamlessly handle your customers across channels and touchpoints and reduce operational costs.

ContactPoint 360 - Insurance

Tech-Enabled CX Solutions

From training agents to processing claims, our comprehensive CX strategy can help insurers personalize their customer experience. We bring significant insurance BPO services subject matter experts to transform life, travel, auto, home and business insurance domains that can help you speed up claims resolution, enhance your sales support, and cross-sell complex insurance products.

Our Services Include

  • Insurance claims outsourcing
  • Insurance back office services
  • Insurance telemarketing services
  • Insurance appointment setting services and more…


Enhanced Experience

Insurance call centers can help serve as a virtual extension of your agents or brokerages, providing overflow coverage and self-service options on behalf of agents. We’ll use a combination of customer and CSR behavioral insights to predict customer needs for continuous CX improvements.



Agility With Omni-channel Support

Millennials and Gen Z demand support across chat, email, social media, messaging apps, mobile, and other communication methods. Insurance bpo providers like ContactPoint360 help you go beyond voice calls and transform your CX Operations.



People-First Approach

Lowering insurance contact center outsourcing costs starts with building a skilled and highly productive workforce. Our people-first approach, training programs, and use of the latest technology to monitor performance and workforce productivity enable us to ramp up and ramp down your CSR workforce while providing highly reliable service.

Reach out today and let us create a customized insurance bpo services solution to transform your CX!

About  Us

Our Story

Careers

Talk To An Expert

Industries

ContactPoint360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy & Utilities

Automotive

Travel & Hospitality

Technology

Government

Insurance

Financial Services

Retail

Telco

Government

Insurance

Financial Services

Retail

Telco

Solutions

ContactPoint360 helps the world’s premier brands transform customer experience.
Go to overview

Business Process Management

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Contact center solution

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support

Global Tech Recruiting & Outsourcing

Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

Go to overview

Blog

White Papers

Case Studies

Podcasts & Webinars

Videos

Infographics

News