INSURANCEFuture-proof personal, auto, travel or commercial insurance businesses. Turn every touchpoint into a great customer experience with omnichannel support leveraging cutting edge contact center technology. Be it speedy claims resolution or support for personalized advice and quotes for policies, we have the experience to handle it.
Implement CX Leadership
Insurers are faced with disruption from InsurTechs and downward pressures on pricing with the changing competitive landscape. Our stellar agents at various insurance call centers will seamlessly handle your customers across various channels and touchpoints to reduce operational costs.
Experience CX Leadership
Traditionally low touchpoint businesses, insurers are faced with disruption from InsurTechs and downward pressures on pricing with the changing competitive landscape. Our cross-trained, stellar agents will seamlessly handle your customers across channels and touchpoints and reduce operational costs.
Tech-Enabled CX Solutions
From training agents to processing claims, our comprehensive CX strategy can help insurers personalize their customer experience. We bring significant insurance BPO services subject matter experts to transform life, travel, auto, home and business insurance domains that can help you speed up claims resolution, enhance your sales support, and cross-sell complex insurance products.
Our Services Include
- Insurance claims outsourcing
- Insurance back office services
- Insurance telemarketing services
- Insurance appointment setting services and more…
Insurance call centers can help serve as a virtual extension of your agents or brokerages, providing overflow coverage and self-service options on behalf of agents. We’ll use a combination of customer and CSR behavioral insights to predict customer needs for continuous CX improvements.
Agility With Omni-channel Support
Millennials and Gen Z demand support across chat, email, social media, messaging apps, mobile, and other communication methods. Insurance bpo providers like ContactPoint360 help you go beyond voice calls and transform your CX Operations.
Lowering insurance contact center outsourcing costs starts with building a skilled and highly productive workforce. Our people-first approach, training programs, and use of the latest technology to monitor performance and workforce productivity enable us to ramp up and ramp down your CSR workforce while providing highly reliable service.
Reach out today and let us create a customized insurance bpo services solution to transform your CX!