INSURANCE
Future-proof personal, auto, travel or commercial insurance businesses. Turn every touchpoint into a great customer experience with omnichannel support leveraging cutting edge contact center technology. Be it speedy claims resolution or support for personalized advice and quotes for policies, we have the experience to handle it.Experience CX Leadership
Traditionally low touchpoint businesses, insurers are faced with disruption from InsurTechs and downward pressures on pricing with the changing competitive landscape. Our cross-trained, stellar agents will seamlessly handle your customers across channels and touchpoints and reduce operational costs.
Experience CX Leadership
Traditionally low touchpoint businesses, insurers are faced with disruption from InsurTechs and downward pressures on pricing with the changing competitive landscape. Our cross-trained, stellar agents will seamlessly handle your customers across channels and touchpoints and reduce operational costs.
End-to-End CX Technology Solutions
From training agents to processing claims, a comprehensive customer strategy can help insurers personalize customer experience. ContactPoint360 brings significant subject matter expertise around life, travel, auto, home and business insurance domains that can help you speed up claims resolution, enhance your sales support, and cross-sell complex insurance products.
Enhanced Agent Experience
Contact centers can help serve as a virtual extension of your agents or brokerages, providing overflow coverage and self-service options on behalf of agents. We’ll use a combination of customer and CSR behavioral insights to better predict customer needs for continuous CX improvements.
Remain Agile With Omni-channel Support
Millennials and Gen Z demand support across chat, email, social media, messaging apps, mobile, and other communications methods. Going beyond voice calls is operationally difficult, but we can help you with that transformation journey.
Benefits of a People-First Approach
Lowering operational costs starts with building a skilled and highly productive workforce. Our people-first philosophy, training programs, and use of the latest technology to monitor calls and workforce productivity enable us to ramp up and ramp down your CSR workforce while providing highly reliable service.
Reach out today and let us create a customized solution for your business!