Hybrid Shoring

Our global footprint enables us to create hybrid CX strategies that use a mix of onshore, nearshore, and offshore customer experience centers. This hybrid model helps us provide you flexible pricing options and, at the same time, handle accounts of varying complexity.

3

Global Support Centers

Our locations in North America, South America, Europe, and Asia, enable you to provide a personalized end-to-end omnichannel experience across time zones. Choose a model that works for you based on your business’s unique needs.

CP360-Locations Placeholder
CP360-Locations
CP360-Locations Placeholder
CP360-Locations

Global Support Centers

Our locations in North America, South America, Europe, and Asia, enable you to provide a personalized end-to-end omnichannel experience across time zones. Choose a model that works for you based on your business’s unique needs.

ContactPoint 360 - Hybrid Shoring

Flexible Pricing

Our scalable globally distributed agent network and work from home solutions helps us deliver the best possible customer experience while keeping your costs low. We use the best in class technology to monitor remote workforce productivity and real-time tools for reporting and analytics to help you remain agile and maintain stable costs, without sacrificing the quality of service.

Talk To Us

About  Us

Our Story

Careers

Contact Us

Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

Go to overview

Healthcare

Energy

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Sales
Customer Care
Retention
Collections
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub

Technology

Big Data & Advanced Analytics

Consulting & Strategy

CX Consulting
Solution Design

Technology

Big Data & Advanced Analytics

Consulting & Strategy

CX Consulting
Solution Design

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Resources

Resource Center

Insights

Videos

Infographics

News