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Gurugram, India: Great Offshore Destination

by | Dec 11, 2020 | Business Process Management

Gurugram is situated in the state of Haryana. It is considered one of the top financial and banking districts of the country. Home to approximately 250 Fortune 500 companies including PepsiCo and Hyundai, it has a population of 1,153,000 people. The city is situated on the banks of the Sahibi River and features mild temperatures, a favorable exchange rate, and English as a common language.

It is one of the three major cities in the National Capital Region of India. Noida, Delhi, Gurugram comprises of a bustling metropolitan city in India – the world’s fifth largest economy which is growing rapidly.

Outsourcing to Gurugram, India

Majority of the educated working population of Gurugram holds university degrees with skill sets spanning the entire spectrum from philosophy, arts, music to engineering and medicine. It has a rising middle class which lives and works in more than 1,000 high-rise residential buildings and modern skyscrapers built in the city. Recreation facilities, global cuisines and bio-diversity parks provide an abundance of options to the residents here.

The IT talent pool in India is worth a special mention because most of the companies in the western world depend on IT professionals from India and China. Having partners with business in India offers companies the ability to hire this talent at optimal rates, without undertaking the process and expense of H1-B visas.

ContactPoint 360 in Gurugram

6th Floor, Plot No 436, Udyog Vihar Phase 4 , Sector 18
Gurgaon

Financial Outlook

Gurugram is considered one of the fastest-growing retail markets of India’s National Capital Region, with IT giants and other global corporations establishing headquarters there. Governmental regulations are favorable to businesses, and real estate professionals are continuing to sell commercial and residential properties even amidst the global COVID-19 pandemic.

The exchange rate from the Indian rupee to the U.S. dollar is extremely favorable, and companies can save a lot of money by outsourcing to Gurugram — rent costs about 90% less than in New York City.

Technology Infrastructure

Gurugram provides strong connectivity for residential and business units of all sizes. Competitive companies offer broadband and wireless Wi-Fi internet, as well as affordable and comprehensive cellular data packages.

Language Skills

The medium of instruction in most schools and colleges is English. Therefore, while Hindi is the native language, residents of the city are fluent in English and speak it with polished urban accents.

Transportation

The NCR region has an extensive subway system built by the Delhi Metro and most of the professionals find it convenient to use. This transport system has made it possible to hire talent from either of the three cities. There are two bus lines as well — the DTC and Haryana Roadways. However, most companies offer taxis or shared cars for their employees as a perk. Traffic jams are a challenge due to the amount of people living in the region. The city is however not bike friendly.

Education and Culture

Nicknamed the “Millennium City,” Gurugram is a youthful, multicultural hub that includes art galleries, theatres, and concert halls to enjoy. Residents also celebrate many religious holidays, such as Diwali, Dussehra, Shivratri, Christmas, and Eid. The rich tapestry of public events can provide a meaningful cultural experience for all people living in the northern regions of India.

There are 11 major universities in Gurugram, including the modern Gurugram University. With its focus on education, the city is a hotspot for IT and software development talent. Additionally, the Indian Institute of Technology – Delhi is one of the most prestigious colleges in the world and Gurugram offers an attractive destination for fresh graduates from here. Senior executives with deep expertise in digital transformation and application modernization also live in this region. With new headquarters in the city and local partnerships, ContactPoint360 has access to these experts.

Medical Care

In India, each state is tasked with providing medical care for its residents. While public care is available for people who live in the state of Haryana, many people purchase additional private insurance for higher quality healthcare.

Hospitals in Gurugram operate under international standards and protocols for excellent care. The city contains both private and government-run clinics and specialty facilities.

While the government has made efforts to streamline the process of setting up a business in India, it is still plagued by complicated bureaucracy and red tape. For companies looking to offshore work to India, is better to partner with a firm that has already gone through those processes, instead of starting from the bottom.

What to Look for in an Outsourcing Partner

Companies wishing to save resources and enhance their capabilities offshore sometimes feel overwhelmed by the labyrinth of processes it takes to set up business in India. Therefore, it’s more cost effective to find a partner who has already gone through with the challenges of setting up operations in India. When picking an outsourcing partner, consider:

  • Does the outsourcing company provide the skills and experience your business needs? For example, ContactPoint 360 has an in-house software development team with 25 members ready to handle your projects in Gurugram.
  • Does the outsourcing company have access to the tools you need for your business? This includes reliable broadband internet, mobile connectivity, and modern infrastructure.
  • Would your prospective partner be able to connect you with a talented, local workforce? You should be able to hire accent-neutral call agents or professionals with specific educational backgrounds or specialties.
  • Does the outsourcing company have local knowledge of the region and its culture? This will help your business follow regulations and integrate into the community with success.

Learn more about ContactPoint 360 and how we can help you expand to Gurugram, India and other markets across the globe.

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