Elizabeth Sedlacek

Elizabeth is the VP of Client Relations and Partnerships

Elizabeth is a passionate and successful executive with extensive experience in sales and customer service in the contact center, BPO space. Elizabeth leverages deep knowledge of contact center operations across verticals paired with her years of leadership and business-building success that has made her a great asset for Contact Point 360. Her genuine approach is finding cost effective solutions for clients seeking an omnichannel experience for their customer base. Her expertise is in the North American market and abroad. Elizabeth partners with leading brands to implement contact center customer experience solutions that are designed to reduce operational costs, improve process efficiencies and outcome has been improved NPS scores and retention levels.

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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Business Process Management

Sales
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Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

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Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

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ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

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