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ContactPoint360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

Travel & Hospitality

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Telco

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Financial Services

Retail

Telco

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ContactPoint360 helps the world’s premier brands transform customer experience.
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Business Process Management

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Hybrid Shoring
Multilingual Hub
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CP360 PRO

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Contact center solution

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Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support

Global Tech Recruiting & Outsourcing

Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support
CP360 PRO

360 Startup

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

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ContactPoint360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

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Save a whopping $9.5M+ CX costs in 2024 & increase CSAT by 11%

From healthcare bpo services to insurance call center outsourcing, ContactPoint360 delivers result-driven CX solutions that cater to businesses of all scales. No more settling for one-size-fits-all CX solutions, when there are seasoned CX experts ready to provide support to business of any size, any industry verticals.

point-iconCut your outsourcing cost by 72%

point-iconReduce Average Handling Time (AHT) by 15%

point-iconAchieve a perfect 100% fill rate while enhancing quality metrics 

point-iconBacked by over 40 years of fortune 500 consulting experience 

Get your proposal within 24 hours!

heading-icon 5000+ Leaders rely on ContactPoint360 to deliver hyper-personalized experience!

%

Average Quality Score

%

First Call Resolution (FCR)

%

Savings on Operational Cost

4.7/5

Average CSAT
Score

Fluent Languages

Witness a 5X increase in customer satisfaction with our human-centric BPO solutions!

TTrusted by enterprise leaders, we manage millions of interactions annually, recognizing and leveraging your industry insights.

Healthcare BPO Services

  • Healthcare back office support services
  • Healthcare claims processing services
  • Medical billing & insurance support services
  • Telehealth BPO & patient support services

Energy & Utilities Call Center

  • Outage support services
  • Utilities billing services
  • Energy sales & HVAC support services
  • Smart meter support solutions

Finance & Insurance Call Centers

  • Insurance sales & claims support
  • Debt recovery & cash collection
  • Asset recovery services
  • Digital banking & financial support services

Travel & Hospitality BPO

  • Airline/Hotel booking services
  • Virtual concierge services
  • Hotel back-office support
  • Travel & baggage helpdesk

Retail & E-commerce Call Center

  • Order processing support
  • Retail telesales support
  • Retail back office support
  • Return & refund management

Miscellaneous support services

  • Tech support & IT sales outsourcing
  • Ticket & network maintenance support
  • Real estate call center
  • Public support services and more

heading-icon Premium Customer Services backed with World-class Certification 

Outsource the top 5% global talent and provide world-class experience that your customers love

point-iconCP360 offers a simple onboarding process to get you started quickly and efficiently.
point-iconEnjoy competitive rates starting from just $9 per hour and experience top-notch service.
point-iconWe help companies save 70% on outsourcing costs with flexible outsourcing services.
point-iconExperience seamless multichannel communication (chat support, Call support & email support).
customer care outsourcing services

Scale Your Customer Satisfaction With Our Winning CX Strategy

Hiring Top Talents

Onboarding

Advanced Training

Continuous Mentorship

Assessing CX Requirements

We at ContactPoint360, thoroughly analyze your brand, industry, and customer expectations to create a personalized customer support outsourcing strategy, delivering future-focused customer engagement.

Exceptional service delivery in weeks, not months.
Enhanced customer satisfaction through robust technology practices.

Source and Onboard Agents

Our streamlined process ensures the quick assembly of a dedicated team, minimizing agent ramp-up time, and focusing on delivering exceptional customer support.

Rapid assembly of expert teams.
Reduced agent ramp-up time.
Customized training to match your brand.

Train and Conduct Quality Audits

At Contact Point360, we prioritize excellence in every aspect of customer support outsourcing. Our agents undergo intensive training, transforming them into industry experts, while continuous quality audits ensure they maintain the highest standards.

Thorough training for product and service expertise.
Continuous quality audits to enhance every customer interaction.

Dedicated CX experts with strong analytical thinking

Discover a new era of customer engagement with ContactPoint360’s comprehensive customer service outsourcing services.

Our team is proficient in utilizing diverse analytical tools for CX operations.
With our dedicated CX expert team, we help brands to improve NPS, reduce churn and CSAT.

heading-icon Discover our award-winning commitment to clients and employees first-hand! heading-icon

heading-icon Real Results, Real Voices: Hear from our Clients heading-icon

telecom bpo services

heading-icon Frequently Asked Questions heading-icon

How to choose a contact center outsourcing company for my business?
You should focus on factors like expertise, experience, customer service, and total number of centers, among others before choosing a contact center outsourcing company for your business.
What are the factors to consider before choosing a cutomer care outsourcing provider?
Few factors are crucial to consider such as experience, industry expertise, service offerings, technology advancements, infrastructure while choosing customer care outsourcing partner.
Is outsourcing with ContactPoint360 cost-effective?
Indeed. Selecting ContactPoint360, a premier customer experience management outsourcing firm, prioritizes customer support and interaction, resulting in reduced overhead costs and increased efficiency.
How many languages does ContactPoint360 support and what are they?
ContactPoint360 offers support in 30+ fluent languages, including English, Spanish, French, Mandarin, Cantonese, German, Polish, Russian and more.

On the lookout to scale your customer experience?

Just one call is all it takes. Talk to our CX experts and be the first to witness breakthrough experiences now.

healthcare bpo services