CX Consulting

Customer experience can make or break your business. How your customers interact with your organization, from initial impression to lasting sentiment, is everything.

In a market that operates across an almost limitless number of channels, every business — whether it’s an enterprise corporation or fledgling startup — has to find new ways to take their customer experience to the next level.

Our world-class consultants can help you get there.

What We Can Do For You

How can you optimize your customer experience while also cutting costs? At ContactPoint360 we focus on three key areas to help you optimize your CX management workflow while keeping things running efficiently: better processes, better tools, and better metrics.

Better Processes

We can provide expertise on CX related processes using a number of streamlined techniques.

ContactPoint 360 - Customer Journey Mapping

Customer Journey Mapping

A customer journey map can help you clearly visualize your customer interaction. Know more about how we accurately identify customer pain points across different touchpoints to improve CX experience.

ContactPoint 360 - Domain Expertise

Domain Expertise

Our domain experts understand your business. They undertake a thorough analysis of your business, recommend an optimal combination of processes, technologies and methods, and can lead implementation to deliver positive CX experience for your organization.

ContactPoint 360 - Digital Transformation

Digital Transformation

We’ll help your brand go digital and integrate best technology practices in all areas of your business to streamline operations and deliver more value to your customers.

Better Tools

We know just how much the right tools can make or break customer satisfaction. That’s why we’re here to guide you to the best-in-class technology and platforms.

CRM Platforms

Stay on top of your data by investing in the right platforms and building a sophisticated yet scalable CRM workflow.

CX Software

We’ll help you uncover the right suite of tools for your CX needs.

Better Metrics

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Data Analytics

Harness customer data to produce actionable insights and inform future decisions. We rely on data-driven methodologies to help you analyze and improve performance on key customer metrics. Know more about our data engineering capabilities.

ContactPoint 360 - Data Analytics
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Data Analytics

Harness customer data to produce actionable insights and inform future decisions. We rely on data-driven methodologies to help you analyze and improve performance on key customer metrics. Know more about our data engineering capabilities.

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Automation

We help you determine which menial tasks are most time-consuming and in need of automating, freeing up your agents to engage with more customers, more often. Take a look at how we use robotics and process automation to free up the time of the sales team of an education startup and ramp up lead generation.

Co-develop great solutions with our industry experts to power your customer experience and positively impact growth.

About  Us

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Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy & Utilities

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

Solutions

ContactPoint 360 helps the world’s premier brands transform customer experience.

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Strategy & Consulting

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Business Process Management

Business Process Management Overview

Sales

Work At Home

Customer Care

Customer Retention

Accounts Receivable Management
Back Office Support
Omni-Channel
Hybrid Shoring
Multilingual Hub
Technical Support

Consulting & Strategy

Strategy & Consulting Overview

CX Consulting

360 Startup

Process Transformation

Customer Journey Mapping

Solution Design
Cloud Services & Solutions
Robotic Process Automation (RPA)

DevOps Consulting and Support

Data Engineering

Technical Architecture Consulting & Development

Software Development

Custom Software Application Development

Staff Augmentation

QA Testing and Test Automation

E-Commerce Website Development

UI/UX development

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

Insights

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