CX Consulting

Create engaging customer experiences and forge your future with our best-in-class CX consulting services.

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Our Expertise

Create a prioritized roadmap for your digital transformation. Our domain experts use Lean Six Sigma methodologies and workforce optimization frameworks to support your transformation programs. Our strengths span: Lean Six Sigma, Process Optimization including RPA, Customer Journey Mapping, Business Intelligence & Analytics, Program Management, Organizational Change Management, and Ops Strategy.

ContactPoint 360 - Six Sigma
ContactPoint 360 - Six Sigma

Our Expertise

Create a prioritized roadmap for your digital transformation. Our domain experts use Lean Six Sigma methodologies and workforce optimization frameworks to support your transformation programs. Our strengths span: Lean Six Sigma, Process Optimization including RPA, Customer Journey Mapping, Business Intelligence & Analytics, Program Management, Organizational Change Management, and Ops Strategy.

ContactPoint 360 - CX Consulting

We Power CX Innovations

Improve your customer lifecycle by implementing the best in CX innovations, practices, and technology. Our focus on cutting edge AI, speech analytics technology, data-driven methodologies, and continuous improvement mindset helps us accelerate your growth and unlock efficiencies.

Holistic CX Strategies

Our ability to provide holistic CX support is a critical factor that appeals to our clients. It helps differentiate you from your competition. We aggregate a wide array of talent and expertise within one agile organization. Our team of full-stack developers, Fortune 500 consultants, top BPO experts, and the ability to deliver omnichannel services to any corner of the world sets us apart.

ContactPoint 360 - CX Consulting
ContactPoint 360 - CX Consulting

Holistic CX Strategies

Our ability to provide holistic CX support is a critical factor that appeals to our clients. It helps differentiate you from your competition. We aggregate a wide array of talent and expertise within one agile organization. Our team of full-stack developers, Fortune 500 consultants, top BPO experts, and the ability to deliver omnichannel services to any corner of the world sets us apart.

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Who We Serve

ContactPoint 360 helps the world’s premier brands transform customer experience.

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Healthcare

Energy

Automotive

Travel & Tourism

Technology

Government

Insurance

Financial Services

Retail

Government

Insurance

Financial Services

Retail

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ContactPoint 360 helps the world’s premier brands transform customer experience.

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CX Consulting
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Technology

Big Data & Advanced Analytics

Consulting & Strategy

CX Consulting
Solution Design

Our Software

ContactPoint 360 helps the world’s premier brands transform customer experience.

TPV360

Soundboard 360

Speech Analytics and Voice AI

Secure Remote Worker

Agent Activity Monitoring

Workforce Analytics Platform

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Agent Activity Monitoring

Workforce Analytics Platform

Quality Assurance

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