CX Consulting
Customer experience can make or break your business. How your customers interact with your organization, from initial impression to lasting sentiment, is everything.
In a market that operates across an almost limitless number of channels, every business — whether it’s an enterprise corporation or fledgling startup — has to find new ways to take their customer experience to the next level.
Our world-class consultants can help you get there.
What We Can Do For You
How can you optimize your customer experience while also cutting costs? At ContactPoint360 we focus on three key areas to help you optimize your CX management workflow while keeping things running efficiently: better processes, better tools, and better metrics.
Better Processes
We can provide expertise on CX related processes using a number of streamlined techniques.
Customer Journey Mapping
A customer journey map can help you clearly visualize your customer interaction. Know more about how we accurately identify customer pain points across different touchpoints to improve CX experience.
Domain Expertise
Our domain experts understand your business. They undertake a thorough analysis of your business, recommend an optimal combination of processes, technologies and methods, and can lead implementation to deliver positive CX experience for your organization.
Digital Transformation
We’ll help your brand go digital and integrate best technology practices in all areas of your business to streamline operations and deliver more value to your customers.
Better Tools
We know just how much the right tools can make or break customer satisfaction. That’s why we’re here to guide you to the best-in-class technology and platforms.
CRM Platforms
Stay on top of your data by investing in the right platforms and building a sophisticated yet scalable CRM workflow.
CX Software
We’ll help you uncover the right suite of tools for your CX needs.
Better Metrics
Data Analytics
Harness customer data to produce actionable insights and inform future decisions. We rely on data-driven methodologies to help you analyze and improve performance on key customer metrics. Know more about our data engineering capabilities.
Data Analytics
Harness customer data to produce actionable insights and inform future decisions. We rely on data-driven methodologies to help you analyze and improve performance on key customer metrics. Know more about our data engineering capabilities.
Automation
We help you determine which menial tasks are most time-consuming and in need of automating, freeing up your agents to engage with more customers, more often. Take a look at how we use robotics and process automation to free up the time of the sales team of an education startup and ramp up lead generation.
Co-develop great solutions with our industry experts to power your customer experience and positively impact growth.