Customer Retention

Long-term customer retention is the foundation for a thriving business. It all starts with a superior customer experience (CX)!

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Retaining customers requires the ability to understand their needs and provide immediate solutions to address their challenges, and change their mind. Our CX professionals are versed in converting calls like service cancellations, buyers remorse, and better competitor prices etc. into successful customer retention. They use special offers to meet requirements and match competitor prices, market knowledge to validate customer’s purchase decisions and other techniques to stop customers from canceling their transactions. Don’t worry; our teams are tasteful, empathetic, and engaging throughout the process.

ContactPoint 360 - Customer Retention

Retaining customers requires the ability to understand their needs and provide immediate solutions to address their challenges, and change their mind. Our CX professionals are versed in converting calls like service cancellations, buyers remorse, and better competitor prices etc. into successful customer retention. They use special offers to meet requirements and match competitor prices, market knowledge to validate customer’s purchase decisions and other techniques to stop customers from canceling their transactions. Don’t worry; our teams are tasteful, empathetic, and engaging throughout the process.

Focus on Reducing Churn

There’s no question: Customer churn is expensive. High customer turnover is often the result of poor customer service and experience. If you want to retain customers, your relationship with them can’t end when they enter their credit card details.

With the rise of technology and internet penetration, customers expect immediate, constant, and reliable service—before, during, and after a purchase. But, to reduce churn, you need to exceed expectations.

At ContactPoint 360, we offer highly experienced CX professionals that create loyal customers, win back lost customers, and form genuine relationships with new customers.

Our customer service professionals are trained on the fundamentals of your business and act as your brand ambassadors. Your customers receive dedicated support from a knowledgeable professional.

Focus on Reducing Churn

ContactPoi8nt 360 - Customer Satifaction

There’s no question: Customer churn is expensive. High customer turnover is often the result of poor customer service and experience. If you want to retain customers, your relationship with them can’t end when they enter their credit card details.

With the rise of technology and internet penetration, customers expect immediate, constant, and reliable service—before, during, and after a purchase. But, to reduce churn, you need to exceed expectations.

At ContactPoint 360, we offer highly experienced CX professionals that create loyal customers, win back lost customers, and form genuine relationships with new customers.

Our customer service professionals are trained on the fundamentals of your business and act as your brand ambassadors. Your customers receive dedicated support from a knowledgeable professional.

A Stable Platform for Growth

As a business owner, the last thing you want to do is worry about putting out customer service fires every time you turn around. Take a proactive approach to customer retention. Take care of customer needs so that they never become problems.

Omnichannel Customer Support Technologies

Good customer experience means less churn. With omnichannel customer support technologies, we facilitate high-quality communication and consistent experiences across all sales and customer interactions. Whether your customers reach you via mobile or desktop, on chat, email, social media, or call, our omnichannel solutions will deliver a seamless brand experience at every touchpoint to bring your customers back again.

Omnichannel Customer Support Technologies

ContactPoint 360 - Developing Self-Serve Options

Good customer experience means less churn. With omnichannel customer support technologies, we facilitate high-quality communication and consistent experiences across all sales and customer interactions. Whether your customers reach you via mobile or desktop, on chat, email, social media, or call, our omnichannel solutions will deliver a seamless brand experience at every touchpoint to bring your customers back again.

ContactPoint 360 – Customized Training Methods

Along with rigorous in-house education, our CX professionals receive customized training on your brand, offerings, and policies.

They’re equipped with the tools and expertise to understand your customers and engage in empathetic communication. With our agents providing compassionate communication and appropriate solutions that address your customer’s needs, your business will experience higher retention rates and financial gains.

ContactPoint 360 – Customized Training Methods

ContactPoint 360 - Customized Training Methods

Along with rigorous in-house education, our CX professionals receive customized training on your brand, offerings, and policies.

They’re equipped with the tools and expertise to understand your customers and engage in empathetic communication. With our agents providing compassionate communication and appropriate solutions that address your customer’s needs, your business will experience higher retention rates and financial gains.

Consulting and Analytics

Our advanced data-driven tools are designed to help you understand customer behavior, recognize purchase cycles, and manage customer interactions at every turn. With our solution, you can worry less and trust you have a stable platform for your business to thrive.

We use analytics and experience to understand your industry and provide a custom-made solution that includes:

Predictive analytics

Predictive analytics

Segment customers and predict their behavior to provide a highly personalized customer experience across platforms.

Speech analytics

Speech analytics

AI-based speech analytics software technology scans 100% of customer interactions. From this data, we can analyze a customer’s emotion, tone, stress-level, satisfaction, reasons for calling, etc. Additionally, we can track which products our CX professionals discuss with your customers.

Detailed customer journey maps

Detailed customer journey maps

We create these to understand how your customers interact with your brand and offer. You can earn loyal customers by recognizing how your product or service helps them achieve their goals and fits into their lives.

Consulting Services

Consulting Services

With over 40 years of combined Fortune 500 consulting experience, we can help you create a sustainable customer service strategy that will increase satisfaction and profit, and decrease churn.

Consulting and Analytics

Our advanced data-driven tools are designed to help you understand customer behavior, recognize purchase cycles, and manage customer interactions at every turn. With our solution, you can worry less and trust you have a stable platform for your business to thrive.

We use analytics and experience to understand your industry and provide a custom-made solution that includes:

Predictive analytics

Predictive analytics

Segment customers and predict their behavior to provide a highly personalized customer experience across platforms.

Speech analytics

Speech analytics

AI-based speech analytics software technology scans 100% of customer interactions. From this data, we can analyze a customer’s emotion, tone, stress-level, satisfaction, reasons for calling, etc. Additionally, we can track which products our CX professionals discuss with your customers.

Detailed customer journey maps

Detailed customer journey maps

We create these to understand how your customers interact with your brand and offer. You can earn loyal customers by recognizing how your product or service helps them achieve their goals and fits into their lives.

Consulting Services

Consulting Services

With over 40 years of combined Fortune 500 consulting experience, we can help you create a sustainable customer service strategy that will increase satisfaction and profit, and decrease churn.

A Flexible, Data-Driven Approach to Customer Retention

Our sophisticated AI platform listens to 100% of customer calls across all channels. Our systems record their words, sentiment, emotions, tone, and stress levels—allowing you to follow their journey through your brand seamlessly.

Our expert analysts glean insights from the data and accurately predict when customers are likely to cease business with your organization. Domain experts develop precise retention strategies based on your industries to retain customers and keep them coming back for more.

Are you ready to improve customer retention, increase revenue, and create meaningful growth opportunities for your business?

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