“We are always proud of the professional and dedicated women at ContactPoint 360, and we are particularly proud today. In these unprecedented times, the women of ContactPoint 360 have been instrumental in helping our company to face the challenges associated with the COVID-19 Pandemic. We’re grateful to have such amazing women providing leadership in the face of adversity with grace and professionalism.”, said Asad Mirza, CEO and Founder of ContactPoint 360.
The list of Best Workplaces for Women is based on direct feedback from employees of the hundreds of organizations that were surveyed by Great Place to Work®. The initial Great Place to Work® certification was based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.
To be eligible for this list, organizations must be Great Place to Work- Certified™ in the past year, have a minimum of 15 female employees, and at least 90% of employees must agree people are treated fairly regardless of their gender. GPTW determined the Best Workplaces for Women based on the overall Trust Index score from female employees thorough and independent analysis conducted by Great Place to Work®.
“We are incredibly proud to be a company that offers equal opportunities for women to grow and thrive in their careers. For women who aspire to become leaders in contact centre industry, my advice is to always be yourself, be genuine and compassionate. To be a trusted advisor and mentor, stay engaged with your team and listen carefully to their ideas and feedback”, said Elizabeth Sedlacek, Vice President of Client Relations & Partnerships at ContactPoint 360, Inc. “Have an open-door policy and be approachable. Having emotional ties to staff is healthy and, in my experience, has been a highly valuable trait to leadership success”.
About ContactPoint 360:
Founded in 2007, ContactPoint 360 (www.contactpoint 360.com) is a Canadian based contact center company with locations in Toronto, Montreal and St. Catharines. The company provides business process outsourcing (BPO), multichannel customer experience solutions including voice, email, chat and social media. ContactPoint 360 services major Canadian and international clients across a variety of business sectors including energy, finance, retail, travel, telephony and healthcare.
About Great Place to Work®:
Great Place to Work is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, GPTW recognizes the world’s Best Workplaces in a series of national lists including those published by The Globe & Mail (Canada) and Fortune magazine (USA). Great Place to Work provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. Visit us at www.greatplacetowork.ca or find us on Twitter at @GPTW_Canada.
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