Global contact center recognized for its collaborative, supportive, and motivating work culture, the second time in a row.

Mississauga, Ontario – March 25, 2021 – ContactPoint360 Inc. is proud to announce that the company has been certified as a Great Place to Work® second time in a row, after a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience.

“We are proud of this achievement, especially in the context of challenges faced at the start of the Covid-19 pandemic,” said Elizabeth Sedlacek, VP Client Relations & Partnerships. “This certification is a testament to the hard work done by CP360 members across all levels and locations, and the support provided by frontline leaders in overcoming professional and personal challenges during the pandemic.”

Offering boutique solutions to improve customer experience, the company has a diverse group of employees across eight CX centers in North America, Asia, LATAM, and Europe. It also has a rapidly expanding base of remote employees across the world. Customer experience excellence is a people-centric business, albeit enhanced by technology, and is achieved with the hard work of happy employees. A positive and enabling work culture is critical to the growth of such a business.

“We were at the cusp of beginning our expansion into new markets in March 2020 when the pandemic locked down nations. The empathetic leadership of senior leaders at CP360 enabled a rapid and efficient transition for employees to work remotely. I am proud of the teams’ achievements and look forward to continuously providing a supportive and flexible workplace for employees and clients to achieve their goals,” said Asad Mirza, President and CEO of ContactPoint360.

About ContactPoint360

Founded in 2007, ContactPoint360 ( www.contactpoint360.com ) is a Canadian based contact center. It is headquartered in Toronto, Canada, with eight locations across Canada, North America, Latin America, Europe, and Asia.  The company uses advanced contact center technologies to provide multilingual, omnichannel customer experience solutions for businesses to enhance interactions with their target audience. They also provide efficient and secure solutions to hire, train and retain a remote workforce. Our customer experience services span nine different industries, including energy, healthcare, finance, education, and retail.

About Great Place to Work®

Great Place to Work is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, Great Place to Work recognizes Canada’s Best Workplaces in a series of national lists, including those published by The Globe & Mail (Canada) and Fortune magazine (USA). Great Place to Work provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. Visit us at www.greatplacetowork.ca or find us on Twitter at @GPTW_Canada.