Workforce forecasting is a delicate balancing act between these two priorities—customer experience and cost.
The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.
Research says that work from home professionals are 13% more productive than their office-going counterparts. Here are 25 tools to help you boost productivity.