With the recent passing of Tony Hsieh, CEO of Zappos, it is the perfect opportunity to look back on the legacy he left behind. Because while Hsieh may have passed on, the changes he made to customer service and company culture are lasting and have spread far beyond Zappos.
The average agent turnover rate is around 30 percent. Attrition has a significant impact on businesses and can be costly. Find out 5 ways you can use to reduce attrition.
5 fun ideas that your customer service teams can play to develop an empathetic outlook towards your customers.
Ramping up your online chat support? Here are four essential things to keep in mind to incorporate empathy into support teams
Businesses should take an employee-first approach. A stellar employee experience eventually leads to equally superior customer experience.
When customer service meets empathy, you have a winning combination to truly care about your customers and build lasting relationships with them. Read this quick guide on embracing empathy in customer service.