by Asad Mirza | Dec 11, 2020 | Customer Experience
With the recent passing of Tony Hsieh, CEO of Zappos, it is the perfect opportunity to look back on the legacy he left behind. Because while Hsieh may have passed on, the changes he made to customer service and company culture are lasting and have spread far beyond Zappos.
by Jessica Johnson | Jun 10, 2020 | Customer Experience, Business Process Management
Customer experience or CX is a critical area of differentiator for a business. Find out 6 key aspects you need to focus on for a successful CX transformation.
by Asya Muzlera | May 18, 2020 | Customer Experience
5 fun ideas that your customer service teams can play to develop an empathetic outlook towards your customers.
by Jessica Johnson | May 13, 2020 | Customer Experience
Chatbots have now become an indispensable part of contact center operations. That being said, they are not ready to take our jobs yet.
by Elizabeth Sedlacek | May 8, 2020 | Customer Experience
Ramping up your online chat support? Here are four essential things to keep in mind to incorporate empathy into support teams
by Jessica Johnson | May 4, 2020 | Customer Experience, CX Career
Empathy is directly correlated to all the critical business metrics that help your brand grow. Here are 5 ways you can train your call center associates to become more empathetic.