Unlock Business Success through Effective Customer Experience Management

by contactpoint360 | Apr 25, 2023 | Customer Experience

As a business, your aim is to win new customers. But how?

The way to drive new customers, however, is no longer limited to the quality of products or services delivered.

While that remains pivotal, it is not the reason for customers to choose to associate with your company. The paradigm shift is rationale – it’s only about customer experience!

How Businesses Can Maximize Success Through Customer Experience Analytics

by contactpoint360 | Apr 11, 2023 | Customer Experience

Did you know that customers who enjoyed the best experience previously spent 140% more than those who experienced the worst?

In addition, every year, the United States lost $1.6 trillion in total due to consumers switching brands after being exposed to poor customer service.

This translates into the fact that customer experience is the most reliable way to acquire as well as retain customers. Customer experience remains critical to over 73% of individuals when making their purchase decisions.

How Customer Experience Strategy Can Scale Your Business in 2023

by contactpoint360 | Mar 22, 2023 | Customer Experience

Customer experience is not just a solution, but an entire journey. Top-performing organizations have a clear vision of the roadmap by optimizing the major KPIs like quality score, rate of contact resolution, and average time to handle.